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Jacob Mathews
Bloomington,MN
Summary
Dynamic operations manager with a proven track record at Anytime Fitness, recognized for enhancing team performance through effective leadership and strategic goal setting. Expertise in process improvement and employee coaching has elevated club rankings into the top 5% globally, driving significant revenue growth while fostering a high-performance culture. Proficient in B2B sales, consistently leveraging insights to optimize operational efficiency and achieve business objectives. Committed to cultivating an environment that empowers teams to excel and deliver exceptional results.
Overview
11
11
years of professional experience
Work History
Sales Associate
DOPE Marketing
Eagan, MN
08.2025 - Current
- Developed strong customer relationships, enhancing loyalty and repeat business.
- Developed new churn position tailored to re-engaging and selling former subscribers to Direct Mail services, lead team
- Identified opportunities for upselling services to existing clients, resulting in additional revenue generation.
- Built relationships with customers to promote long term business growth.
Multi-Club Lead Manager
Anytime Fitness
Savage, MN
12.2024 - Current
- Assisted in coordinating team schedules and project timelines to enhance workflow efficiency.
- Engaged in training sessions to learn operational procedures and company policies effectively.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Provided feedback on process improvements for enhanced operational outcomes and productivity.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
General Manager
Anytime Fitness
Savage, MN
09.2023 - 12.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed staff scheduling and resource allocation to optimize team performance.
- Conducted regular performance reviews, providing constructive feedback to enhance employee development.
- Developed high-level sales tactics to close on Personal Training deals with individual members.
- Brought overall National Club Ranking from a ranking of 1632 to the ranking of 256, out of over 5,000 clubs across the globe making it into the top 5% of clubs in the world.
- Developed team members to have the ability to do jobs above their current pay grade, leading to multiple employees being promoted.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- In 12 months, hit or exceed membership goal in 9 of those months, earning an award for the Turn Around Club of The Year, brining monthly income from just membership collected to $24,000 per month on average from $19,000 per month.
Manager in Training
Anytime Fitness
Savage, MN
07.2023 - 09.2024
- Responsible for supporting 10 teams across 2 states in daily activities.
- Helped 10 locations across 2 states with maintaining a steady client base through outstanding training sessions, selling memberships and maintaining a clean and functioning fitness facility.
- Learned operations needed for positions above the MIT, to be able to run a location completely alone.
Sales Associate
Men's Wearhouse
Burnsville, MN
11.2020 - 04.2023
- Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Trained new sales associates on product knowledge, sales techniques, and company policies to enhance team performance.
Enlisted Soldier
US Army
Fort Bragg, NC
05.2015 - 05.2020
- Led training exercises to enhance team readiness and operational efficiency.
- Developed and implemented strategies for effective resource management during missions.
- Mentored junior soldiers, fostering skill development and leadership qualities within the unit.
- Oversaw maintenance and repair of equipment, improving operational reliability and safety standards.
- Conducted risk assessments to identify potential hazards, enhancing mission planning effectiveness.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld U.S. Army dress and appearance regulations for professional appearance.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, training locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked weekends and long hours in deployed locations to complete Non-Commissioned Officer taskings.
- Trained in small arms, anti-armor and indirect fire weapons.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2014
Skills
- Operations management
- Team building & leadership
- Goal setting
- Hiring and training
- Teamwork and collaboration
- Task delegation
- B2B Sales
- Employee coaching and mentoring
- Performance reviewing
- Customer relationship management
- Process improvement
Accomplishments
- Achieved revenue growth by hitting or exceeding monthly sales goals with accuracy and efficiency.
- Brought global club ranking into top 5%
- Developed employees to become Managers in Training from Coaching positions, and Managers in Training to General Manager Positions.
- Brought Personal Training Revenue to a position that allowed for hiring additional employees to support the overall monthly goals on a consistent basis.
Interests
Timeline
Sales Associate
DOPE Marketing
08.2025 - Current
Multi-Club Lead Manager
Anytime Fitness
12.2024 - Current
General Manager
Anytime Fitness
09.2023 - 12.2024
Manager in Training
Anytime Fitness
07.2023 - 09.2024
Sales Associate
Men's Wearhouse
11.2020 - 04.2023
Enlisted Soldier
US Army
05.2015 - 05.2020
High School Diploma -
Burnsville High School
Turn Around Club of the Year (2024)
When I became the club General Manager of Savage, MN, the average collected amount for membership was roughly $19,000. I was able to bring it up to $25,000 per month through closing at 85%-90% and sometimes higher on any sales opportunity, as well as collecting missing or past dues revenue from members of that location.