Jacob McLean
McDonald's
Bay City,MI
2
Languages
1
Certification
1
year of professional experience
Motivated professional experienced in employee training and team leadership. Skilled in implementing efficient workflows and enhancing customer service standards. Eager to leverage expertise in training and communication to drive team performance and service excellence.
Work History
Crew Trainer
1 Year 3 Months- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance and provided constructive feedback to improve skills and efficiency.
- Implemented efficient workflow practices to enhance speed of service in high-demand periods.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
Education
High School Diploma
- Extracurricular Activities: Theatre, Wolves' Voice, Student Council, Link Crew, United Champions: Volleyball, Varsity Tennis, Wrestling, Lacrosse, and Track and Field
- Elected Captain of Men's Varsity Wrestling
- Completed AP courses in AP U.S. Government and Politics, and AP Language and Composition
- Elected to Treasurer for Student Council in 2025, and Representative for Student Council in 2024 and 2023
- Bradley J. Johnson Educational Fund Scholarship Recipient
Skills
Employee training
Food safety
Customer service
Opening and closing procedures
Cash handling
Time management
Multitasking and organization
Team leadership
Teamwork and collaboration
Reliability and punctuality
Effective communication
Policies and procedures
Certification
ServSafe Food Handler Certified
Languages
English
Full Professional
German
Elementary
Timeline
Crew Trainer
McDonald's
05.2025 - 08.2026Read More
Bay City Central High School
High School Diploma
Read More