Jacob Mercado
Virginia Beach,VA
Summary
Sales Floor Supervisor ensuring customer satisfaction and education in the caring and maintaining of Aquarium life.
Customer-focused professional with many years of experience driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business. Skilled at coaching and training sales employees to become top performers.
Overview
5
5
years of professional experience
Work History
Sales Floor Supervisor
Jungle Aquatics and Dev LLC
Virginia Beach, VA
05.2021 - Current
- Supervised daily operations on the sales floor to ensure efficient service.
- Managed inventory levels and organized stock for optimal accessibility.
- Assisted customers in product selection, addressing inquiries and concerns effectively.
- Assisted with training, development, and mentoring of sales employees.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
- Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
Education
Associate of Science - General Studies
Tidewater Community College
Virginia Beach, VA 05.2001 -
Skills
- Inventory management
- Visual merchandising
- Customer engagement
- Sales reporting
- Sales training
- Retail operations
- Problem solving
- Effective communication
- Conflict resolution
- Keyholder
- Retail staff management
Timeline
Sales Floor Supervisor
Jungle Aquatics and Dev LLC
05.2021 - Current
Associate of Science - General Studies
Tidewater Community College
05.2001 -