Summary
Overview
Work History
Education
Skills
Certification
CERTIFICATIONS & PROGRAMMING LANGUAGES
Timeline
Generic

Jacob Miller

Palm Beach Gardens,FL

Summary

Support training professional with proven track record in driving team collaboration and achieving measurable outcomes. Demonstrates strong communication, instructional design, and problem-solving skills to adapt to changing needs and enhance team performance. Known for reliability and results-focused approach, ensuring seamless integration of new processes and technologies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Device Support Trainer

Deposita
02.2025 - Current
  • Supported new hires through comprehensive onboarding processes, resulting in quicker acclimation to company culture and expectations.
  • Ensured compliance with industry regulations and company policies by consistently updating training materials to reflect current standards.
  • Optimized employee retention rates by developing personalized career development plans in tandem with individual goals and aspirations.
  • Facilitated knowledge sharing among team members through workshops and group discussions, promoting cross-functional collaboration and problem-solving skills.
  • Evaluated trainee progress, providing constructive feedback and additional resources for continued growth.

Customer Service Staff (Cash Office)

Publix Super Markets, Inc.
01.2021 - Current
  • Preform manager overrides, counting and balancing tills, safe counts, POS reports, and ensuring front end operations are running efficiently.
  • Perform daily bookkeeping procedures such as balancing and reconciling cash drawers, maintain office accountability and prepare deposits, maintain the cash office and equipment.

Customer Experience Techincal Support

Deposita
05.2024 - 02.2025
  • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
  • Tackle a variety of problems in technical systems with skill and accuracy
  • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
  • Learned and adapted quickly to new technology and software applications.

Customer Service Cashier

Publix Super Markets, Inc.
01.2019 - 01.2021
  • Processed returns and exchanges, handled payments, sorted, and organized data, and assisted customers.
  • Handled money services such as check cashing, lottery, gift cards, money orders and Western Union.
  • Coordinated operations at the front-end, Answered and directed telephone calls.

Cashier

Publix Super Markets, Inc.
01.2015 - 01.2019
  • Weighed and scanned products
  • Accepted payment and provided change when appropriate. Handled cash and other forms of tender.

Bagger

Publix Super Markets, Inc.
01.2013 - 01.2015
  • Provided premier customer service, including greeting customers and answering their questions.
  • Bagged groceries, Assisted in cleaning duties.
  • Took customer carts to the parking lot and unloaded groceries into customer vehicles.
  • Helped customers locate products throughout the store. Retrieved shopping carts from the parking lot.

Education

Bachelor of Applied Sciences - Database Administration

Palm Beach State College
Lake Worth, FL
01.2024

Skills

  • Exemplary customer service skills, including active listening, empathy, problem solving and clear communication, ensuring exceptional assistance and support Proven leadership abilities demonstrated through effective team coordination, decision-making, and fostering a collaborative environment to achieve organizational goals and drive innovation
  • Task delegation
  • Motivational techniques
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Active listening

Certification

  • Certifications
  • Microsoft Office (Word, PowerPoint, Excel)
  • Adobe Photoshop

CERTIFICATIONS & PROGRAMMING LANGUAGES

Programming Languages
C++, Python, MySQL, ASP.Net, HTML, Java

Timeline

Device Support Trainer

Deposita
02.2025 - Current

Customer Experience Techincal Support

Deposita
05.2024 - 02.2025

Customer Service Staff (Cash Office)

Publix Super Markets, Inc.
01.2021 - Current

Customer Service Cashier

Publix Super Markets, Inc.
01.2019 - 01.2021

Cashier

Publix Super Markets, Inc.
01.2015 - 01.2019

Bagger

Publix Super Markets, Inc.
01.2013 - 01.2015

Bachelor of Applied Sciences - Database Administration

Palm Beach State College

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