Jacob Mink
Ferguson,Kentucky
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Returns Processor
Team Modern
Somerset, KY
02.2023 - 06.2024
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
- Navigated multiple computer systems and utilized search tools to find information
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Reconnaissance Infantryman
Kentucky
Somerset, KY
06.2015 - 07.2023
- Aided in combat operations planning and implementation, leveraging navigation skills and troop training
- Delivered relevant and current intelligence collected through wide-scale reconnaissance and surveillance to the commander
- Provided tactical and technical guidance to subordinates and professional support to superiors.
- Utilized specialized night vision devices for observation purposes during dark hours.
- Provided support for ground troops by conducting surveillance activities from concealed positions.
Police Officer
Burnside Police Department
Burnside, KY
07.2018 - 02.2023
- Experience in gathering proof of activities through video recordings, photographs, and statements.
- Conducted background investigations of claimants and witnesses to uncover past criminal activity.
- Evaluated the validity of information obtained through surveillance investigations.
- Participated in undercover operations when required by an investigation.
- Utilized technology for locating subjects, including tracking devices and online databases.
Behavior Technician
Bluegrass Oakwood
12.2014 - 07.2018
- Compiled, documented, and summarized data on observable client behaviors using Microsoft Excel and Microsoft Word
- Completed client assessments and collected data to inform treatment planning
- Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols.
Residential Associate
Bluegrass Oakwood
01.2010 - 01.2015
- Helped develop, implement, and document residential treatment plans
- Taught residents important life skills through instructional sessions and direct mentoring
- Managed household cleaning, yard work, and light maintenance
- Logged and reported on daily resident activities for official records.
Cashier
Arbys
01.2009 - 01.2010
- Engaged customers in pleasant conversation while completing cash register transactions
- Informed customers of promotions and special offers to increase sales
- Kept clean, organized, and well-stocked checkout areas
- Gave customers full attention and attended to their needs.
Education
Associate - Applied science
Bluegrass Community and Technical college
12.2020
Pops certification - Criminal Justice
Department of Criminal Justice Training Center
12.2018
Skills
- Complaint Resolution
- Reconnaissance
- Background Research
- Tactical Operations
- Graduate of Multiple Illicit Drug Courses
References
Matt Brown
Burnside Police Department
(606) 416-9079
Kim Hopper
New Vista/ Oakwood
(270) 585-3224
Justin Waters
Sniper Section Leader/ Army
(606) 219-1975
Timeline
Returns Processor
Team Modern
02.2023 - 06.2024
Police Officer
Burnside Police Department
07.2018 - 02.2023
Reconnaissance Infantryman
Kentucky
06.2015 - 07.2023
Behavior Technician
Bluegrass Oakwood
12.2014 - 07.2018
Residential Associate
Bluegrass Oakwood
01.2010 - 01.2015
Cashier
Arbys
01.2009 - 01.2010
Associate - Applied science
Bluegrass Community and Technical college
Pops certification - Criminal Justice
Department of Criminal Justice Training Center
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