Jacob Miracle
Woodbine,KY
Summary
Astute Field Service Tech with proven ability to analyze, diagnose and resolve mechanical and software issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
5
5
years of professional experience
Work History
Regional Tech Support
CashTech Currency Products
04.2021 - 03.2023
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Configured hardware and granted system permissions to new employees.
- Completed inventory counts and organized supplies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
- Responded to telephone, email and in-person inquiries regarding cash operation, use and repair.
- Provided Tier 3 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Trained users on how to operate components and systems.
- Monitored systems in operation and quickly troubleshot errors.
- Provided basic end-user troubleshooting and desktop support.
- Provided on-call support for critical issues related to Mechanical Issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Researched product and issue resolution tactics to address customer concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
CNC Machine Operator
Stidham Cabinet
09.2020 - 04.2021
- Operated CNC machines to produce components with tight tolerances.
- Supported quality control and inspection processes to promote production of quality products.
- Trained and coached new team members on proper machine set-up procedures.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Performed periodic maintenance and repairs on CNC machines.
- Inspected parts to meet customer specifications and quality standards.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Properly loaded and unloaded materials in and out of machines.
CNC Machine Operator
Soelberg
12.2017 - 09.2020
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Followed detailed instructions to accurately produce complex components.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Assisted other machinists with set-up and troubleshooting of CNC machines.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
Education
High School Diploma -
South Laurel High School
04.2013
Skills
- Issue Resolution
- Repair Expertise
- Program Installations
- Application Support
- Software and Hardware Issues
- Component Replacements
- System Maintenance and Repair
- Technical Support and Assistance
- Hardware Repair
- Tech Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets to help
- Increased team productivity by training and mentoring all new employees.
- Developed training programs and tests for training of cash recycling units, safes, high speed document processors, etc etc.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Tech Support
CashTech Currency Products
04.2021 - 03.2023
CNC Machine Operator
Stidham Cabinet
09.2020 - 04.2021
CNC Machine Operator
Soelberg
12.2017 - 09.2020
High School Diploma -
South Laurel High School