Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Moore

Hixson,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining project completion at Lowes Home Improvement and J.M. Remodeling & Siding. Expert in customer service and problem resolution, demonstrating exceptional attention to detail and team collaboration. Achieved significant improvements in efficiency and safety, leveraging skills in forklift operation and material handling.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvement
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Construction Apprentic

J.M. Remodeling & Siding
05.2019 - Current
  • I gained hands-on experience with various construction tools, enhancing my overall skillset for future advancement within the industry.
  • Exhibited strong attention to detail while performing tasks such as measuring materials, cutting components accurately, and assembling structures according to plan specifications.
  • Demonstrated commitment to safety regulations, reducing workplace accidents through careful adherence to protocols.
  • Contributed to successful project completion by following instructions from supervisors and collaborating with team members.
  • Operated power equipment to move materials and promote job efficiency.

Education

High School Diploma -

Soddy Daisy High School
Soddy Daisy, TN
05.2022

Skills

    • Customer Service
    • Problem Resolution
    • Team Collaboration
    • Calm and Professional Under Pressure
      • Attention to Detail
      • Forklift Operation
      • Material Handling
      • Lift Equipment Operation

Timeline

Customer Service Associate

Lowes Home Improvement
06.2022 - Current

Construction Apprentic

J.M. Remodeling & Siding
05.2019 - Current

High School Diploma -

Soddy Daisy High School

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Jacob Moore