Gabriella Frizalone
Miller Place,NY
Summary
Dynamic customer service professional with extensive experience at Walgreens, recognized for enhancing customer satisfaction through effective problem resolution and strong product knowledge. Proven ability to collaborate with teams, streamline operations, and train new associates, resulting in improved service delivery and customer loyalty. Skilled in POS systems and maintaining a calm demeanor under pressure.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Miller Place, NY
08.2025 - Current
- Assisted customers with inquiries and resolved issues effectively to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure seamless operations.
- Maintained product displays and inventory levels to optimize sales opportunities.
- Collaborated with team members to achieve daily operational goals and improve workflow efficiency.
- Educated customers on products, services, and loyalty programs to foster brand loyalty.
- Handled returns and exchanges proficiently while adhering to company policies for customer service consistency.
- Trained new associates in customer service best practices to promote a cohesive team environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Increased team productivity with effective communication and coordination of tasks.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced brand image by consistently delivering service beyond expectations.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Busser
Ruvo
Port Jefferson, NY
03.2025 - 11.2025
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Collaborated with kitchen staff to facilitate timely service and efficient operations.
- Supported inventory management by restocking supplies as needed during peak hours.
- Cleared tables promptly to optimize turnover rates and improve overall dining experience.
- Communicated effectively with team members to streamline service flow and address customer needs.
- Adapted quickly to changing priorities in fast-paced restaurant setting, ensuring smooth operations.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Education
No Degree - Human Biology
Miller Place High School
Miller Place, NY04.2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Customer complaint resolution
- Complaint handling
- Complex Problem-solving
- Guest services
- Stock replenishment
- Assertiveness
- POS system operation
- Refunds and exchanges
- Product and service solutions
- Quality assurance
- Sales closing
- Negotiation
- Safety regulations
- Complaint escalation
- Calm and professional under pressure
- Teamwork and collaboration
- Computer skills
- Calm under pressure
- Customer relations
- Issue and complaint resolution
- Sales transactions
- Order and refund processing
- Billing adjustments and refunds
- Customer retention strategies
Timeline
Customer Service Associate
Walgreens
08.2025 - Current
Busser
Ruvo
03.2025 - 11.2025
No Degree - Human Biology
Miller Place High School