Jacob Nims
Washington,D.C.
Summary
Talented customer service provider with skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Additionally, has multiple years experience in customer engagement and providing top-quality service in the food industry.
Overview
5
5
years of professional experience
Work History
Server/Host
Ichigo Ichie
06.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean work environment that proved beneficial to both customers and coworkers.
- Coordinated with bar and kitchen staff to maintain a communicative and efficient work environment.
Cashier/Customer Service Representative
Elizabeth's Bagels
04.2019 - 11.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Worked with customers to provide necessary refund service in light of company mistakes.
Education
Bachelor of Arts - International Relations
American University
Washington, DC05.2027
Skills
- Menu Memorization
- Order Packing/Online Order Specialty
- Food Quality Control
- Guest Engagement and Rewards Promotion'
- Organization/Cleaning
- Guest/Coworker Communication
- Time Management and Punctuality
Accomplishments
Historian For National Honors Society, Anti-Defamation Student Leader, Peer Leader, Former Student Representative.
Timeline
Server/Host
Ichigo Ichie
06.2021 - Current
Cashier/Customer Service Representative
Elizabeth's Bagels
04.2019 - 11.2021
Bachelor of Arts - International Relations
American University
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