Jacob Norman
Safford,AZ
Summary
My name is Jacob Norman and is Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Walmart Seasonal TA & Maintenace
Walmart
Safford, AZ
06.2023 - 01.2024
- Completed day-to-day duties accurately and efficiently such as clean store, re-stock or zone shelves, work with customers & fellow workers.
- Understood and followed oral and written directions like basic rules or instructions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Education
GED -
Eastern Arizona College GED
Thatcher, AZ01-2023
Skills
- Task Prioritization
- Calm Under Pressure
- Maintenance & Repair
- Problem-Solving
- Basic Math
- Analytical Thinking
- Self-Directed
- Active Listening
- Dependable and Responsible
References
References available upon request.
Timeline
Walmart Seasonal TA & Maintenace
Walmart
06.2023 - 01.2024
GED -
Eastern Arizona College GED