Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
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Certification
Work History
Store Manager
Black Optical
Oklahoma City
Improved client satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Reached daily goals of 5K in profit and met monthly goal and yearly goals 80% of the year
Store Manager
Pearle Vision
Oklahoma City, OK
Managed a staff of 6 - 7 employees and implemented processes for seeing 25-30 patients daily
Improved customer satisfaction by implementing personalized optical solutions and attentive service.
Managed inventory effectively for optimal product availability and reduced overhead costs.
Mentored employees in product knowledge and sales techniques to increase individual performance.
Implemented efficient processes for tracking customer orders and ensuring timely delivery of eyewear products.
Maintained accurate financial records, including budgets, sales reports, and expense tracking for informed decisionmaking.
Warehouse Worker
Oreillys Distribution Center
Oklahoma City, OK
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Loaded, unloaded, and moved material to and from storage and production areas.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Picked and sorted 200-300 pieces daily, and loaded multiple pallets for 10+ routes.