Jacob Paulino
Casa Grande,AZ
Summary
Dynamic bilingual professional with a proven track record in customer service and sales at Uribe Boutique, showcasing expertise in various computer applications and foundational mechanical skills. Demonstrated excellence in enhancing customer satisfaction and streamlining operations by effectively combining technical proficiency with strong interpersonal abilities. Currently manages controlled documentation while collaborating with contractors across multiple job sites, ensuring adherence to safety protocols and operational efficiency. Committed to delivering exceptional results through a proactive approach and a focus on continuous improvement.
Overview
4
4
years of professional experience
Work History
Contractor Coordinator
Abbott
Casa Grande, AZ
01.2025 - Current
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Managed scheduling and logistics for multiple ongoing initiatives to ensure timely execution.
- Developed and maintained project documentation, ensuring accuracy and accessibility for stakeholders.
- Implemented process improvements that increased efficiency in daily operations and resource allocation.
Auto Care Center Service Writer/Technician
Walmart Supercenter
Casa Grande
01.2024 - 09.2024
- Greeted and interacted with customers in person and over the phone about recommended products and services for their vehicle
- Inspected vehicles for damage to assess appropriate products and services
- Created service forms with accurate customer and vehicle information
- Assisted with performing oil and tire changes
- Performed cashier duties as needed to ring up customers.
Customer Service Representative/ Sales Associate
Uribe Boutique
Casa Grande
03.2022 - 01.2024
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors.
Education
High School Diploma -
ASU Preparatory Academy
Casa Grande, AZ05-2023
Skills
- Proficient in various computer programs and applications
- Familiar with basic landscaping and gardening techniques
- Experience in basic mechanical skills and maintenance
- Customer service and cashier experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Contractor Coordinator
Abbott
01.2025 - Current
Auto Care Center Service Writer/Technician
Walmart Supercenter
01.2024 - 09.2024
Customer Service Representative/ Sales Associate
Uribe Boutique
03.2022 - 01.2024
High School Diploma -
ASU Preparatory Academy