Jacob Paul Wallen
Summary
I am a driven and motivated person, and I work well with others. I can communicate clearly and effectively during high intensity times such as rush hours. I have a proven track record of taking a leadership position when I am asked to and would like to continue growing into a management level position and. My experience includes over two years of high intensity retail, and food service industries. As well as one year as a call center agent handling customer needs and always reaching my sales quotas. I am proficient in PowerPoint, Excel, and Word programs.
And in addition, I have spent two years and two months with Comcast Business as an Inbound Business Sales Representative and I am still currently in this role. And in this role, I have learned to become a sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility. And also learning to achieve my quota and exceeding the company expectations every month.
Overview
7
7
years of professional experience
Work History
Inbound Business Sales Representative
Comcast Business
10.2022 - Current
- Established trust-based relationships with key stakeholders through consistent communication efforts.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Improved sales efficiency by collaborating with colleagues in sharing best practices and learning from each other''s experiences.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales revenue by building strong relationships with clients and identifying their business needs.
Cashier
Buc-ee's
06.2022 - 10.2022
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Trained new retail team members in customer-focused strategies, maintaining high team standards
Call Center Representative
Vyve Broadband
08.2020 - 05.2022
- Resolved customer concerns, following internal database prompts and company scripts
- Met and consistently exceeded quality assurance benchmarks and departmental performance metrics
- Always was able to reach my sales quotes for the month
Team Lead
Whataburger
06.2018 - 03.2020
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Trained new retail team members in customer-focused strategies, maintaining high team standards
Education
High School Diploma -
Corsicana High School
Corsicana, Texas05.2020
Skills
- Sales
- Customer relations
- Solution selling
- Inbound call management
- Active listening
- Closing techniques
- Strong Communication Skills
- Upselling and cross selling
- Problem Solver
- Sales pipeline management
- Closing deals
- Attention to detail
- Time management
- Teamwork and collaboration
Middleinitial
P
Accomplishments
* I've won an ISCY award for being one of the top performers in my division with Comcast.
* I was trusted to share my best practices with my peers on how to sell Comcast Business Mobile.
* And I've been trusted to help run the team while my Supervisor is out of the office.
Timeline
Inbound Business Sales Representative
Comcast Business
10.2022 - Current
Cashier
Buc-ee's
06.2022 - 10.2022
Call Center Representative
Vyve Broadband
08.2020 - 05.2022
Team Lead
Whataburger
06.2018 - 03.2020
High School Diploma -
Corsicana High School