Jared Connell
West Des Moines,IA
Summary
Proven leader and strategic innovator at Graceland University, adept in eSports and tournament hosting. Excelled in building strong relationships, enhancing team performance, and leveraging Microsoft Excel for competitor analysis. Spearheaded the creation of the Midwest Collegiate League, demonstrating persuasive communication and leadership, significantly contributing to program growth and visibility. Highly skilled Inbound Sales Representative with extensive experience in customer service and sales management. Possess strong knowledge of product information, pricing strategies, and sales techniques to effectively close deals. Strong interpersonal skills have created positive customer interactions resulting in increased sales.
Overview
5
5
years of professional experience
Work History
Inbound Business Sales Representative
Comcast
West Des Moines, IA
08.2024 - Current
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Cross-sold additional products and services to purchasing customers.
- Participated in regular training sessions on sales techniques and best practices.
- Collaborated with new customers to give details about company offerings.
- Developed new leads each day at or above quotas.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong relationships with customers through excellent service delivery.
Head of Player Development and Head Esports Coach
Graceland University
Lamoni, United States
08.2021 - 07.2024
- Oversaw Esports club's evolution, serving as primary contact and coach for main teams over a span of three years.
- Established recruitment program expanding team to 25 members.
- Participated in weekly staff meetings primarily dedicated to collaborating with staff members to continue to grow the program
- Developed student skills by creating scrimmages, growing their skillsets, and creating familiarity with competitive situations
- Launched a consistent schedule for each team to focus on practice to provide consistent practices focused on developing the players for their specific games
- Modeled commitment by being present at all matched regardless of time or location to create strong team culture
- Partnered to create and co-found the Midwest Collegiate League, a competitive league for N.A.I.A
- Esports
- Nurtured relationships with other colleges to schedule scrimmages and host tournaments for various games and contests
- Partnered with Graceland University's student government to host local tournaments and events to build visibility for the University and the program
House President
Graceland University
Lamoni, United States
08.2020 - 04.2021
- Created safety protocol during pandemic to ensure safety of our house so all students could continue to excel academically and participate in sports
- Created rules and regulations to align the house on all protocol and procedures which were in place
- Part of the board to interview and select fellow students for several areas of our student government
- Lead for a group of 5 responsible for creating and hosting activities to drive a positive culture, positively impact student morale and promote positive interactions amongst other houses
- Responsible for maintaining strong partnerships with my colleagues within Graceland as well as other colleges
Education
Bachelor of Arts -
Graceland University
Lamoni, United StatesSkills
- Hosting
- Tournaments
- Microsoft Excel
- Leadership
- ESports
- Email communication
- Competitor analysis
- Data entry skills
- Persuasive communication
- Solutions planning
Languages
English
Personal Information
Date of Birth: 09/03/99
Timeline
Inbound Business Sales Representative
Comcast
08.2024 - Current
Head of Player Development and Head Esports Coach
Graceland University
08.2021 - 07.2024
House President
Graceland University
08.2020 - 04.2021
Bachelor of Arts -
Graceland University
Similar Profiles
Kenneth TaylorKenneth Taylor
Customer Account Executive 4 at ComcastCustomer Account Executive 4 at Comcast
Malcolm RobbinsMalcolm Robbins
Data Analyst at ComcastData Analyst at Comcast
Ailine KofeloaAiline Kofeloa
Tech Support Customer Service at ComcastTech Support Customer Service at Comcast
Christopher HartChristopher Hart
Account Manager at ComcastAccount Manager at Comcast
Kumar Venkat Shiva Sai PandrankiKumar Venkat Shiva Sai Pandranki
Intern at PolarisIntern at Polaris