Jacob Pelino
Phoenix,AZ
Summary
A people person who is passionate about all elements of hospitality and operations, with sharpened focuses in the areas of customer satisfaction, inclusivity, and maintaining a positive environment. Dedicated to creating an unforgettable experience for every guest, from entrance to exit, while effectively leading staff to uphold high guest service standards.
Overview
9
9
years of professional experience
Work History
Room Service Manager
Four Seasons Scottsdale
Scottsdale, Arizona
10.2024 - Current
- Continuously practice and maintain Forbes standards of service within the division.
- Oversee specialty onsite food and beverage experiences for local and resort guests.
- Directly manage all 24/7 room service operations for 300 rooms, including à la carte service, experiences, guest requests, amenities, and private bars.
- Assists in supervising various food and beverage facilities, featuring fine dining, casual options, poolside service, and cocktail lounge.
- Partners with front desk team, concierge, reservations, and housekeeping to elevate guest satisfaction beyond expectations.
Director of Hospitality
Pine Canyon Country Club
Flagstaff, AZ
08.2022 - 07.2024
- Managed and supervised the operations of a luxury onsite lodging facility, comprising 22 rooms across 4 buildings.
- Created and optimized annual budget for ownership presentations.
- Oversaw the concierge, front desk, and housekeeping operations for the property.
- Created and implemented personalized itineraries for club guests, ensuring a desired elevated experience.
- Conducted new member orientations as the main point of contact between membership and club management.
- Coordinated between all departments to meet all members' needs during both the summer and winter seasons.
- Coordinated and launched a chauffeur program for members to utilize as an additional, elevated amenity.
- Hired, trained, and incentivized management within the Hospitality department.
- Maintained a high level of service standards within the team and other departments across the property.
Food and Beverage Manager
Pine Canyon Country Club
Flagstaff, AZ
03.2019 - 08.2022
- Aided Food and Beverage Director Food in all operations including formal dining, casual dining, poolside service, bar operations, events, and banquets.
- Directly oversaw a staff of 70 associates across four dining locations while managing schedules, hiring, training, and service standards.
- Developed and implemented all training procedures, conducted new-hire orientations, and encouraged development for all full time and seasonal staff.
- Cultivates an exceptional dining and club experience across various food and beverage outlets.
- Significantly contributed to member relations and proposed new, unique dining services.
- Fulfilled the duties of Food and Beverage Director between 9/19/21 and 01/01/22 during management change.
Certified Server Trainer
Flower Child, Fox Restaurant Concepts
Phoenix, AZ
02.2017 - 03.2019
- Trained all new employees to the Fox Restaurant Concepts standards of service.
- Selected to be sent to other Fox Restaurant Concepts’ locations in Arizona to train professional staff in operational procedures.
- Worked closely with fresh juices, lemonades, cold brew, and all healthy alternative food items.
Education
Hotel Restaurant Management
Coconino Community College
Flagstaff, AZSkills
- Front of House Management
- Back of House Management
- Training and onboarding
- HotSchedules
- ADP
- UKG
- WebRezPro
- Opera PMS
- InnRoad Booking Engine
- Jonas Management Software
- Alliants Messaging System
- Kipsu Messaging System
- Akia Messaging System
Education and Training
other
Timeline
Room Service Manager
Four Seasons Scottsdale
10.2024 - Current
Director of Hospitality
Pine Canyon Country Club
08.2022 - 07.2024
Food and Beverage Manager
Pine Canyon Country Club
03.2019 - 08.2022
Certified Server Trainer
Flower Child, Fox Restaurant Concepts
02.2017 - 03.2019
Hotel Restaurant Management
Coconino Community College