Jacob Pettrey
Winn Dixie Supermarket
Silver Springs
5
years of professional experience
Dedicated customer service professional with strong problem resolution skills. Proven ability to enhance customer experiences through active listening and collaboration.
Detail-oriented package handler experienced in maintaining workflow efficiency and ensuring warehouse safety. Skilled in critical thinking and problem resolution, contributing to a positive team environment and optimal operations.
Work History
Customer Service Representative
1 Year 4 Months- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer complaints effectively, improving satisfaction and loyalty to store services.
- Collaborated with team members to maintain organized product displays and inventory levels.
- Monitored stock levels and assisted in restocking shelves to optimize product availability.
Package Handler
4 Months- Operated package scanning equipment to ensure accurate tracking and timely processing.
- Sorted incoming packages based on size, weight, and destination for efficient distribution.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Loaded and unloaded packages from delivery trucks while adhering to safety protocols.
Customer Service Representative
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and resolutions.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash and credit transactions with attention to detail and accuracy.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Package Handler
5 Months- Conducted routine inspections of equipment to identify maintenance needs and prevent downtime.
- Assisted in training new hires on proper handling techniques and operational procedures.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Customer Service Cashier
3 Months- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels at the register, alerting management of shortages.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
4 Months- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Problem resolution
Payment processing
Heavy lifting
Team collaboration
Warehouse safety
Package unloading
Stacking packages
Truck loading and unloading
Workplace cleanliness
Timeline
Customer Service Representative
Winn Dixie Supermarket
03.2025 - 07.2026Read More
Package Handler
FedEx
10.2024 - 02.2025Read More
Customer Service Representative
Dollar General
06.2024 - 09.2024Read More
Package Handler
FedEx
04.2023 - 09.2023Read More
Customer Service Cashier
Family Dollar
08.2022 - 11.2022Read More
Customer Service Cashier
Speedway
08.2021 - 12.2021Read More
Sea Breeze Highschool
High School Diploma
Read More