Jacob Pham
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Life Insurance Agent
National Life Group
Houston, TX
11.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Created reports on sales activities, customer feedback, and other relevant data.
- Analyzed client portfolios to determine best investment opportunities.
- Identified areas of improvement within the company's processes and procedures.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
- Offered policy guidance and management to promote asset protection.
Brand Manager - Ecommerce and Digital Marketing
FESKPAK.COM
Houston, TX
10.2023 - 02.2024
- Developed and implemented brand strategies to increase visibility, engagement, and customer loyalty.
- Created new digital marketing campaigns to promote products and services on various ecommerce platforms.
- Analyzed competitors' activities, trends in the industry, and changes in consumer behavior to develop effective brand plans.
- Managed all aspects of website design, development, content production, SEO and SEM optimization, and analytics tracking for multiple ecommerce sites.
- Collaborated with internal teams including designers, copywriters, developers, marketers, salespeople and executives to create comprehensive branding initiatives.
- Monitored online reviews and feedback from customers across social media channels to identify areas of improvement for product offerings.
- Conducted market research studies to understand customer needs and preferences related to brands within the ecommerce space.
- Developed promotional campaigns that included email marketing blasts as well as advertising on popular search engine websites such as Google Ads or Bing Ads.
- Organized events such as trade shows or conferences to help build relationships between customers and the company's brand.
- Oversaw creative direction of multimedia assets used in campaigns including videos or images.
Server
SHABU ZONE
Houston, TX
01.2023 - 07.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Volunteer
DOWNTOWN HOUSTON PUMKIN PACTCH EVENT
Houston, TX
11.2021 - 11.2021
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with data entry projects to update organizational databases.
- Compiled reports on volunteer activities and accomplishments.
- Attended weekly meetings to discuss progress and future initiatives.
- Researched best practices in volunteer management techniques from other organizations.
Volunteer
KATY FESTIVAL
Katy, TX
10.2021 - 10.2021
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Led group discussions about current issues related to volunteering within the community.
Education
High School Diploma -
George Bush High School
Richmond, TX05-2023
Some College (No Degree) -
University of Houston
Houston, TXSkills
- Building Relationships
- New Agent Training
- Referral Management
- Insurance Policy Sales
- Insurance Sales Strategy
Languages
English
Professional
Vietnamese
Professional
Timeline
Life Insurance Agent
National Life Group
11.2023 - Current
Brand Manager - Ecommerce and Digital Marketing
FESKPAK.COM
10.2023 - 02.2024
Server
SHABU ZONE
01.2023 - 07.2023
Volunteer
DOWNTOWN HOUSTON PUMKIN PACTCH EVENT
11.2021 - 11.2021
Volunteer
KATY FESTIVAL
10.2021 - 10.2021
High School Diploma -
George Bush High School
Some College (No Degree) -
University of Houston