Jacob Popovich
Columbus,OH
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales & Service Manager
Detail Pro Shop
Columbus, OH
05.2023 - Current
- Developed relationships with key accounts to improve long-term partnerships.
- Assisted customers with product knowledge, billing information, and overall services.
- Resolved escalated customer complaints in a timely manner.
- Used change methodologies to increase sales and led projects for increased productivity.
- Maintained accurate records of customer interactions, transactions, account information.
Sport Facility Coordinator (Internship)
Graceland University
Lamoni, IA
08.2022 - 04.2023
- Guided employees in handling difficult or complex problems.
- Monitored inventory levels and ordered additional supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Inspected spaces and planned set up and execution to sporting event needs
- Managed safe and smooth concession stand stocking for sporting events
- Developed practice schedules for each facility on campus for sports teams.
Summer Camp Counselor
YMCA Of Greater Indianapolis
Belvidere, IL
06.2022 - 01.2023
- Provided first aid when needed in accordance with established procedures.
- Evaluated recreation areas, facilities and services for results.
- Supervised and coordinated activities for campers.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
Business Administration
Graceland University
Lamoni, IA04-2023
Bachelor of Arts - Sports Management
Graceland University
Lamoni, IA04-2023
Skills
- One Call Resolution
- Information Security
- Talent Development
- Schedule Coordination
- Account Management
- Call Monitoring
- Complaint Resolution
- Sales Promotion
- Workflow Management
- Product Knowledge
- Skilled Multi-Tasker
- Problem-Solving
- Work Prioritization
- Schedule Management
- Team Building and Leadership
- Time Management
Affiliations
- Graceland Baseball Team
- Honor Roll
- Deans List
References
References available upon request.
Timeline
Sales & Service Manager
Detail Pro Shop
05.2023 - Current
Sport Facility Coordinator (Internship)
Graceland University
08.2022 - 04.2023
Summer Camp Counselor
YMCA Of Greater Indianapolis
06.2022 - 01.2023
Business Administration
Graceland University
Bachelor of Arts - Sports Management
Graceland University
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