JACOB PORTER
Concord,NC
Summary
Dedicated and experienced support technician with eight years of experience at a previous company that closed its location. Proven ability to adapt and thrive in fast-paced environments, complemented by warehouse experience gained at Amazon. Eager to expand skills through additional training, including forklift certification, to enhance productivity and contribute effectively to future roles. Committed to delivering high-quality support and fostering a collaborative team atmosphere.
Overview
11
11
years of professional experience
Work History
Level 3 Support Technician
DXC Technology
Charlotte, NC
09.2021 - 03.2026
- Investigated copper and fiber problems to determine necessary troubleshooting strategies for swift resolution.
- Implemented cable tray installation, facilitating optimal routing and protection of electrical wiring.
- Facilitated installation of advanced pre-terminated cabling systems, encompassing Cat5, Cat5e, Cat6, Cat6a, OS1, OM3, and OM4 to enhance network performance.
- Facilitated deployment of new devices into server cabinets to support operational efficiency.
- Facilitated the removal and disposal of obsolete devices to enhance operational efficiency.
- Coordinated inbound and outbound shipments, maintaining efficient site operations and inventory management.
- Delivered tier 1 IT support to non-technical internal users through effective desk-side assistance.
- Executed comprehensive product and issue resolution research to enhance customer satisfaction.
- Facilitated coordination and oversight of outside technicians to ensure efficient project execution.
- Monitored and organized data tape inventory, ensuring compliance with data management protocols and security standards.
- Reviewed and verified pre and post installation or decommissioning checklist forms to maintain operational integrity.
- Implemented systematic labeling of devices and cables to enhance organization and accessibility.
Level 3 Support Technician
Pyramid Consulting
Charlotte, NC
06.2019 - 09.2021
- Investigated copper and fiber problems to determine necessary troubleshooting strategies for swift resolution.
- Implemented cable tray installation, facilitating optimal routing and protection of electrical wiring.
- Facilitated installation of advanced pre-terminated cabling systems, encompassing Cat5, Cat5e, Cat6, Cat6a, OS1, OM3, and OM4 to enhance network performance.
- Facilitated deployment of new devices into server cabinets to support operational efficiency.
- Facilitated the removal and disposal of obsolete devices to enhance operational efficiency.
- Coordinated inbound and outbound shipments, maintaining efficient site operations and inventory management.
- Delivered tier 1 IT support to non-technical internal users through effective desk-side assistance.
- Executed comprehensive product and issue resolution research to enhance customer satisfaction.
- Facilitated coordination and oversight of outside technicians to ensure efficient project execution.
- Monitored and organized data tape inventory, ensuring compliance with data management protocols and security standards.
- Reviewed and verified pre and post installation or decommissioning checklist forms to maintain operational integrity.
- Implemented systematic labeling of devices and cables to enhance organization and accessibility.
Level 3 Support Technician
Insight Global
Charlotte, NC
05.2018 - 06.2019
- Investigated copper and fiber problems to determine necessary troubleshooting strategies for swift resolution.
- Implemented cable tray installation, facilitating optimal routing and protection of electrical wiring.
- Facilitated installation of advanced pre-terminated cabling systems, encompassing Cat5, Cat5e, Cat6, Cat6a, OS1, OM3, and OM4 to enhance network performance.
- Facilitated deployment of new devices into server cabinets to support operational efficiency.
- Facilitated the removal and disposal of obsolete devices to enhance operational efficiency.
- Coordinated inbound and outbound shipments, maintaining efficient site operations and inventory management.
- Delivered tier 1 IT support to non-technical internal users through effective desk-side assistance.
- Executed comprehensive product and issue resolution research to enhance customer satisfaction.
- Facilitated coordination and oversight of outside technicians to ensure efficient project execution.
- Monitored and organized data tape inventory, ensuring compliance with data management protocols and security standards.
- Reviewed and verified pre and post installation or decommissioning checklist forms to maintain operational integrity.
- Implemented systematic labeling of devices and cables to enhance organization and accessibility.
Technician Assistant
Xzact Technologies Inc
Charlotte, NC
07.2017 - 03.2018
- Installation and termination of multiple cable types including CAT5, CAT5E, CAT6, CAT6A.
- Shot and mounted support system via grid wire for J Hooks/Saddles.
- Created penetration points.
- Attached grommets to pre-installed piping including fire stop clay.
- Cable dressing and labeling.
- Preformed link and channel testing on copper cable.
- Face plated outlets/furniture laced and terminated furniture including conference tables and cubicles.
- Assisted with server room build out.
- Assisted with IDF cabinet build out.
- Installed Wireless Access Points (WAPS).
- Installed biscuit boxes with termination.
TECHNICIAN, Crew Lead
Modern Railway Systems
Charlotte, North Carolina
10.2016 - 07.2017
- Crew Lead on multiple jobs pulling and installing cable such as Cat6, six to twelve strand fiber optics, and Two Conductor Cable.
- Ran six and twelve strand fiber via railroad dig outs, underground piping, and above ground lacing it though station platforms.
- Racked and stacked manholes with fiber.
- Installed Visual Message board signs to station platforms.
- Installation of speaker and camera mounting.
Warehouse Associate
Amazon Fulfillment
Concord, NC
09.2015 - 10.2016
- Processed packages via scanning and slide sorting.
- Unloading inbound trucks , wrapping and moving pallets to designated locations for pickup.
- Operated warehouse equipment to facilitate efficient order fulfillment processes.
- Collaborated with team members to optimize workflow and improve productivity.
- Conducted quality checks to ensure compliance with company standards.
Education
GED -
Fresno Adult School
Fresno, CASkills
- Termination of CAT5 and CAT6 cables
- Structured cable installation
- Cable labeling
- Channel and link testing of copper cables
- Experienced in hand and power tool operation
- Appliance installation
- Appliance Decommissioning
- Installation of cables support systems including, J-hooks, saddle straps, and cable trays
- Structured cable lacing for cubicles
- Installation of fire stop and piping grommets
- Establishing penetration points
- Safety compliance
- Organization
- Safety practices
Timeline
Level 3 Support Technician
DXC Technology
09.2021 - 03.2026
Level 3 Support Technician
Pyramid Consulting
06.2019 - 09.2021
Level 3 Support Technician
Insight Global
05.2018 - 06.2019
Technician Assistant
Xzact Technologies Inc
07.2017 - 03.2018
TECHNICIAN, Crew Lead
Modern Railway Systems
10.2016 - 07.2017
Warehouse Associate
Amazon Fulfillment
09.2015 - 10.2016
GED -
Fresno Adult School
References
- Bryan Stout, District Manager, DXC Technologies, (571) 926-6914
- Dakota Nicholas, Manager, DXC Technologies, (540) 623-8913
- Jacolby Wilson, Assistant Manager, DXC Technologies, (704) 240-2928
- Ben Kuhlman, Site Support, DXC Technologies, (704) 650-6811
- Jason Starnes, Site Support, DXC Technologies, (803) 524-7230
- Todd Pratt, Site Support, DXC Technologies, (773) 852-1020
- Jarrett Mason, Site Support, DXC Technologies, (424) 274-8307