Jaclyn Bennett
Beverly Shores,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Uno Pizzeria & Grill
Highland, IN
07.2021 - 10.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Buffalo Wild Wings
Tinley Park, IL
04.2007 - 11.2009
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
General Manager
Quiznos
Hickory Hills, IL
06.2000 - 07.2006
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
High School Diploma -
Bremen High School
Midlothian, IL06-1998
Skills
- Employee Performance Evaluations
- Recruiting and interviewing
- Operations Management
- Product and service knowledge
- Marketing knowledge
- Money Handling
- Marketing tactics
- Customer Relations
References
- Carol Dravet 219-742-3685
- Jacob Ratliff 708-920-0272
- Andrew Parker 815-341-8087
Timeline
Assistant Manager
Uno Pizzeria & Grill
07.2021 - 10.2023
Server
Buffalo Wild Wings
04.2007 - 11.2009
General Manager
Quiznos
06.2000 - 07.2006
High School Diploma -
Bremen High School
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