Jacob Riede
CENTENNIAL,CO
Summary
Detail-oriented Parts Counter Sales with 1 year of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet parts sales initiatives. Self-motivated and organized professional building lasting relationships with customers.
Overview
3
3
years of professional experience
Work History
Parts Counter Sales
Wagner Equipment Co
Aurora, CO.
03.2023 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers with locating the correct part for their needs.
- Answered phone calls and emails from customers inquiring about parts availability.
- Provided quotes to customers for requested parts.
- Processed orders and invoices accurately and efficiently.
- Filled out paperwork for warranty returns and exchanges when necessary.
- Resolved customer complaints in a timely manner.
- Adhered to company policies regarding product returns and exchanges, warranties..
- Communicated effectively with management on any issues or special requests from customers.
- Kept up-to-date records of all sales transactions using computer software systems.
- Verified accuracy of orders before shipping them out to customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
General Warehouse Worker
Wagner Equipment Co
Aurora, CO.
09.2021 - 03.2023
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Received shipments and checked for accuracy against purchase orders.
- Organized warehouse space by moving materials and equipment around as needed.
- Followed safety procedures while working in the warehouse environment.
- Assisted with physical inventories during annual cycle counts and other times as necessary.
- Cleaned up work areas at the end of each shift to maintain a safe work environment.
- Reported any damaged items to supervisors immediately upon discovery.
- Maintained good housekeeping practices throughout the day in accordance with OSHA regulations.
- Utilized hand tools such as box cutters, tape guns, shrink wrap machines.
- Communicated effectively with co-workers regarding product movement within the facility.
- Stacked finished products onto pallets for storage or shipment according to size and type of product.
- Followed instructions accurately from written documents such as work orders or voice commands from supervisors or leads.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Established and maintained good relations with customers, vendors and transport companies.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assembled hoses with couplings, clamps, and fittings according to specifications.
- Tested assembled hoses for leaks and pressure drop using hydraulic testing machines.
- Inspected components prior to assembly to ensure quality.
- Ensured that all safety protocols were followed while operating machinery or assembling hoses.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2021
Skills
- Strong negotiation abilities
- Customer Relationship Building
- Upselling strategies
- Coordinating paperwork
- Problem-solving skills
- Ordering parts
- Customer Service
- Clean Driving Record
- Email Communication
- Goal Setting
- Verbal and written communication
- Team Collaboration
- Forklift Operation
- Invoice Processing
- Order Fulfillment
Timeline
Parts Counter Sales
Wagner Equipment Co
03.2023 - Current
General Warehouse Worker
Wagner Equipment Co
09.2021 - 03.2023
High School Diploma -
Eaglecrest High School