Jacob Robbins
Rockwell,NC
Summary
Heavy duty parts expert with a track record of enhancing client satisfaction through effective performance evaluations and team leadership. Skilled in inventory management, ensuring operational efficiency and high-quality care delivery.
Overview
20
20
years of professional experience
Work History
General Manager
Leonard Truck Outfitters
Kannapolis, NC
01.2025 - Current
- Oversaw daily operations for a leading truck outfitter in the automotive industry.
- Oversaw inventory management to maintain optimal stock levels and reduce shortages.
- Developed and implemented processes for handling customer inquiries and complaints.
- Developed relationships with municipalities and car dealerships to open a commercial setting allowing for staffing and facility upgrades.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed staff recruitment, training, and performance evaluation processes.
- Coordinated vendor relationships to ensure high-quality product sourcing and delivery.
Inside Sales Representative
Truckpro
Charlotte, NC
11.2023 - 01.2025
- Maintained inventory levels and organized stock for efficient retrieval.
- Processed customer orders and managed returns in a timely manner.
- Collaborated with team members to ensure optimal customer service experiences.
- Utilized point-of-sale systems to complete transactions and track sales data.
- Handled customer complaints professionally, ensuring resolution and retention.
- Developed strategic sales initiatives to pitch products and services.
- Collaborated with other departments within the organization to ensure smooth operations.
- Researched availability of requested parts from suppliers when necessary.
Territory Sales Representative
Fleetpride
Charlotte, NC
12.2021 - 11.2023
- Developed relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed territory accounts, ensuring consistent follow-up and communication.
- Participated in trade shows and networking events to promote offerings.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Negotiated prices and set up contracts to finalize sales agreements.
- Educated customers on product features and technical details to highlight benefits.
- Demonstrated products to potential customers and answered questions to close sales.
- Organized sale calls with customers and vendors.
Fleet Parts Manager
Mancon City of Charlotte
Charlotte , nc
01.2018 - 07.2021
- Managed fleet operations to ensure timely vehicle maintenance and compliance.
- Coordinated with suppliers to source high-quality parts efficiently.
- Trained staff on proper handling and storage of automotive components.
- Assisted technicians in identifying parts needed for repairs and maintenance.
- Conducted regular audits to maintain compliance with safety regulations and standards.
- Developed and maintained positive working relationships with vendors.
- Collaborated with other departments to ensure timely deliveries.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
General Manager
Advance Auto Parts
Charlotte, NC
03.2007 - 01.2018
- Managed inventory levels to ensure timely availability of parts.
- Coordinated with suppliers to source high-quality parts efficiently.
- Trained staff on proper handling and storage of automotive components.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Controlled daily parts program activities to improve sales and inventory management.
- Managed staff recruitment, training, and performance evaluation processes.
- Developed strategic plans to enhance customer service and operational efficiency.
- Analyzed market trends to inform product offerings and drive business growth strategies.
Engine Machinist
KT Engine Development
Concord , NC
07.2006 - 01.2018
- Assembled engine components to meet specifications and quality standards.
- Operated machining tools for precision parts fabrication and assembly.
- Inspected finished engines for functionality and adherence to safety regulations.
- Collaborated with team members to troubleshoot engine performance issues.
- Maintained clean and organized workspaces for efficient operations.
- Conducted routine visual inspections of work to uncover issues with compliance and tolerances.
- Reassembled engines after repairs were completed and tested for proper operation.
Education
Associate of Science - Water Chemistry
South University
Phoenix, AZ08-2009
GED -
Rowan Cabarrus Community College
Kannapolis, NC07-2007
High School Diploma -
Central Cabarrus High School
Concord, NC08-2006
Skills
- Logistics coordination
- Sales forecasting and lead generation
- Client relations and customer service
- Vendor management and negotiation skills
- Training and performance development
- Leadership in team settings
- Relationship management strategies
- Cost monitoring and compliance
Affiliations
Proud father of 8 children and constantly reaching to better myself through
Christ and serving my community.
Christ and serving my community.
Timeline
General Manager
Leonard Truck Outfitters
01.2025 - Current
Inside Sales Representative
Truckpro
11.2023 - 01.2025
Territory Sales Representative
Fleetpride
12.2021 - 11.2023
Fleet Parts Manager
Mancon City of Charlotte
01.2018 - 07.2021
General Manager
Advance Auto Parts
03.2007 - 01.2018
Engine Machinist
KT Engine Development
07.2006 - 01.2018
Associate of Science - Water Chemistry
South University
GED -
Rowan Cabarrus Community College
High School Diploma -
Central Cabarrus High School