Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Roscow

Baldwin,IL

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory at O'Reilly Auto Parts, demonstrating exceptional communication and multitasking skills. Skilled in welding and maintenance, ensuring high-quality service and workplace safety. Adapted quickly to changes, significantly reducing equipment downtime. Committed to delivering results through reliability and effective customer relations. Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

Overview

3
3
years of professional experience

Work History

Retail Service Specialist

O'Reilly Auto Parts
06.2022 - Current
  • Attended to customer complaints and processed product return or replacement requests.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Streamlined inventory management for improved product availability and reduced waste.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.

Welder

Hard Times Fabrication
03.2022 - 06.2022
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Prepared welding equipment to perform advanced welding work.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.

Plant Worker

Red Bud Industries
03.2021 - 08.2021
  • Proactively addressed potential hazards within the work area, eliminating risks before they could impact employee health or safety conditions adversely.
  • Demonstrated flexibility in adapting quickly when changes were necessitated due either customer demands adjustments or unforeseen circumstances that arose unexpectedly.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Upheld stringent cleanliness standards within production areas, promoting sanitary work conditions vital for maintaining product integrity and minimizing potential contamination risks.
  • Maintained detailed records of daily activities, allowing for effective communication between shifts and accurate progress reporting.

Education

High School Diploma -

Red Bud High School
Red Bud, IL
05.2023

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Reliability and punctuality
  • Empathy and patience
  • Cash Handling Accuracy
  • Adaptive Learning
  • Telephone Etiquette
  • Customer Relations
  • Customer Service
  • Multitasking and Prioritizing

Timeline

Retail Service Specialist

O'Reilly Auto Parts
06.2022 - Current

Welder

Hard Times Fabrication
03.2022 - 06.2022

Plant Worker

Red Bud Industries
03.2021 - 08.2021

High School Diploma -

Red Bud High School

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Jacob Roscow