Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jacob Ross

Jacob Ross

Lowell,MI

Summary

Dynamic sales professional with a proven track record at Disc Traders, excelling in customer service and sales strategy development. Achieved consistent sales targets while enhancing team performance through effective training. Strong relationship-building skills fostered repeat business, contributing to revenue growth and high client satisfaction. Proficient in analyzing sales data to identify growth opportunities.

Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Sales Supervisor

Disc Traders
02.2022 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.

EVS Technician

Trinity Health Hospital
09.2020 - 02.2022
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Emptied and decontaminated trash containers to efficiently reduce waste.
  • Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.

Sales Associate

Toys"R"Us
06.2013 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

Lowell High School
Lowell, MI

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Sales team assistance
  • Sales training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of at least three to five staff members.


Languages

English
Native or Bilingual
Japanese
Limited Working

Timeline

Sales Supervisor

Disc Traders
02.2022 - Current

EVS Technician

Trinity Health Hospital
09.2020 - 02.2022

Sales Associate

Toys"R"Us
06.2013 - 01.2016

Lowell High School

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