Jacob Roy
Chelsea,AL
Summary
Client-focused Inside Sales Manager with experience leading large-scale product launches and promotions. Excels at optimizing customer service via team training and support. Successful in setting and meeting long-term goals through sales floor enhancements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a impactful position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Inside Sales Manager
Hickman, Williams & Company
02.2023 - Current
- Managed accounts to retain existing relationships and grow share of business.
- Secured new accounts by strategically pursuing leads, generating over $[Amount] in revenue monthly.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased referrals [Number]% by building productive partner networks.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented data-driven reporting systems to track progress towards goals effectively, improving decision-making processes within the team.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Freelance Musician
Freelance Musician
05.2010 - Current
- Performed at multiple bars, wedding, and parties.
- Enhanced audience engagement by incorporating dynamic stage presence and innovative musical arrangements.
- Showcased versatility by performing in various settings such as weddings, corporate events, and private parties.
- Selected music carefully in order to achieve balance of musical styles on program.
- Played various instruments professionally, including guitar, piano and drums.
- Promoted musical career by maintaining website or social media presence.
- Adapted musical repertoire to suit specific event themes or client requests, showcasing flexibility and creativity.
- Built networks with local musicians to provide session support for gigs and events.
Tire Technician
A&R TIRE PROS
05.2010 - 10.2022
- Obtained quotes for tires from vendors and negotiated prices.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Road-tested vehicles to assess tire performance and identify additional issues.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced inner tubes and repaired side walls when warranted.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Used shop machinery to balance tires and align vehicles for optimal performance.
Education
BBA - Business Administration And Management
The University of Alabama
Tuscaloosa, AL05.2023
Associate of Science - Accounting And Finance
Jefferson State Community College
Birmingham, AL05.2017
High School Diploma -
Sumiton Christian High School
Sumiton, AL05.2011
Skills
- Brand Development
- Account Management
- Business Forecasting
- Sales Statistics Analysis
- Contract Management
- Decision-Making
- Customer Order Management
- Review of contracts
- Sales Tracking
- Shipping and Receiving Oversight
Languages
German
Limited Working
Spanish
Limited Working
Timeline
Inside Sales Manager
Hickman, Williams & Company
02.2023 - Current
Freelance Musician
Freelance Musician
05.2010 - Current
Tire Technician
A&R TIRE PROS
05.2010 - 10.2022
BBA - Business Administration And Management
The University of Alabama
Associate of Science - Accounting And Finance
Jefferson State Community College
High School Diploma -
Sumiton Christian High School
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