I love to golf and workout
I like to play Piano
Jacob Sanders
Plattsburgh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Keyholder Manager
The VItamin Shoppe
09.2021 - 04.2023
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Customer Support
Spectrum
04.2021 - 08.2021
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Reviewed user feedback and customer support tickets to identify pain points within public user base.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Electrician
Local 910
02.2016 - 07.2021
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Data Entry Appraisals
Newmark Grubb Knight Frank
05.2012 - 06.2016
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Maintained current database of completed appraisals and customer information.
- Excell experience
Education
Electrical Apprentice - Electrical Engineering
Njatc Local910
Plattsburgh, NYSkills
- Strong customer service
- Experienced with Microsoft Office applications
- IT competency
- Skilled at prioritizing tasks simultaneously
Interests
Timeline
Keyholder Manager
The VItamin Shoppe
09.2021 - 04.2023
Customer Support
Spectrum
04.2021 - 08.2021
Electrician
Local 910
02.2016 - 07.2021
Data Entry Appraisals
Newmark Grubb Knight Frank
05.2012 - 06.2016
Electrical Apprentice - Electrical Engineering
Njatc Local910