Jacob Santana
National City,CA
Summary
Dedicated and dynamic individual seeking a part-time entry-level position in the restaurant and beertending industry, with a strong desire to learn and grow within the company. With 5 years of experience delivering exceptional customer service, I excel in multitasking and thrive under pressure while maintaining attention to detail. Eager to join a fast-paced team, I am committed to providing guests with memorable dining and drinking experiences. Ready to contribute my skills and enthusiasm to create a vibrant atmosphere and foster customer satisfaction.
Overview
4
4
years of professional experience
Work History
Merchandiser
Crest Beverage LLC
02.2023 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Stocked shelves to match planogram images and instructions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Manager
City Tacos
08.2021 - 10.2023
- Communicated effectively with the kitchen and staff to coordinate order preparation and delivery.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled customer inquiries, concerns, and complaints professionally and resolved issues to ensure customer satisfaction.
- Took and accurately entered food and beverage orders into the POS system, ensuring accuracy and timeliness.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Cashier
California's Taco Shop
03.2020 - 08.2021
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
Education
High School Diploma -
Point Loma High School
San Diego, CA07.2021
Skills
- Relationship Building
- Food Service Background
- Staff Management
- Supply Ordering and Management
- Point of Sale (POS) system operation
- Ability to work efficiently under pressure in a fast-paced environment
- Team player with a positive attitude
- Ability to multitask and prioritize tasks effectively
Languages
Spanish
Native or Bilingual
Additional Information
Available upon request.
Timeline
Merchandiser
Crest Beverage LLC
02.2023 - Current
Manager
City Tacos
08.2021 - 10.2023
Cashier
California's Taco Shop
03.2020 - 08.2021
High School Diploma -
Point Loma High School
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