Jacob Sassan
McHenry,IL
Summary
Proven Operations Manager driving continuous improvement and mentoring junior staff. Expertise in problem-solving and customer service, leading to enhanced efficiency and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Amazon
Palatine, IL
06.2023 - Current
- Led cross-functional teams to drive continuous improvement initiatives.
- Analyzed performance metrics to identify areas for process optimization and resource allocation.
- Coordinated logistics operations, improving delivery timelines and customer satisfaction levels.
- Mentored junior staff, fostering skill development and team cohesion within the department.
- Executed compliance audits, ensuring alignment with regulatory requirements and industry best practices.
- Developed training programs for new employees, ensuring adherence to safety protocols and operational standards.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Delivery Driver
Amazon
Palatine, IL
10.2020 - 06.2023
- Delivered packages efficiently, ensuring adherence to safety protocols and customer satisfaction.
- Navigated complex delivery routes using GPS systems to optimize delivery times.
- Maintained accurate records of deliveries, including signatures and package conditions.
- Conducted pre-trip vehicle inspections to ensure operational readiness and safety compliance.
- Assisted in training new drivers on company policies and delivery best practices.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Worker
Savers Value Village
Carol Stream, IL
04.2017 - 10.2019
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Donation Manager
Savers Value Village
Carol Stream, IL
2018 - 2019
- Coordinated logistics for donation pickups and drop-offs, ensuring efficient operations.
- Trained staff on donation processing procedures and safety protocols.
- Implemented inventory management systems to streamline sorting and distribution.
- Developed community outreach initiatives to increase donor engagement and awareness.
- Established partnerships with local organizations to expand donation network and impact.
Warehouse Worker
Savers Value Village
Arlington Heights, IL
09.2015 - 04.2017
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to ensure timely completion of daily tasks and goals.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Achieved training in multiple areas of the back room up to and including Starter, Sorter 1, Sorter 2, Hanger, Tagger and Pricer
- Developed knowledge in other areas of the back room including the furniture and shoe department.
- Trained in loading and unloading shipment trucks.
Education
Associate of Science - Electrical Engineering
Iowa State University
Ames, IAHigh School Diploma -
Rolling Meadows High School
Rolling Meadows IL06-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operations monitoring
- Inventory management
- Workflow optimization
- Continuous improvements
- Superb time management skills
- Warehouse operations
Accomplishments
- Supervised team of a 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Operations Manager after 2.5 years with the company.
Languages
English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Timeline
Operations Manager
Amazon
06.2023 - Current
Delivery Driver
Amazon
10.2020 - 06.2023
Warehouse Worker
Savers Value Village
04.2017 - 10.2019
Warehouse Worker
Savers Value Village
09.2015 - 04.2017
Donation Manager
Savers Value Village
2018 - 2019
Associate of Science - Electrical Engineering
Iowa State University
High School Diploma -
Rolling Meadows High School