Jacob Sawyers
London
Summary
Very motivated and hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Harley Davidson Inc
London, KY
02.2023 - 09.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Sales Associate
Tractor Supply
London, KY
12.2019 - 02.2023
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
M & D Electrical Sales
London, KY
06.2018 - 11.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Diesel Technology
Somerset Community College
London, KY01-2026
Skills
- Relationship building
- Client relations
- Customer service and care
- Team collaboration
- Cash handling
- Inquiry handling
- Complaint resolution
- Customer service
- Product and service knowledge
Timeline
Sales Specialist
Harley Davidson Inc
02.2023 - 09.2024
Sales Associate
Tractor Supply
12.2019 - 02.2023
Sales Associate
M & D Electrical Sales
06.2018 - 11.2019
No Degree - Diesel Technology
Somerset Community College