JACOB SCHREMSER
Portland,United States
Summary
Results-driven Food and Beverage Manager with 8+ years of experience in the hospitality industry, specializing in P&L management, cost reduction strategies, and enhancing profitability. Proven track record in optimizing beverage operations, from inventory control to pricing strategies, while ensuring exceptional service quality. Skilled in implementing cost-control measures and driving operational improvements, demonstrated through successful leadership at Topgolf. Passionate about leveraging financial expertise to contribute to sustainable growth and deliver high standards of hospitality and a one fits one experience.
Overview
4
4
years of professional experience
Work History
Route Service Sales Representative
Cintas
2025.03 - Current
- Increased sales revenue by consistently upselling products and services during routine customer visits.
- Assisted in the development of more efficient routing plans, reducing fuel costs and travel time between stops.
- Collaborated with team members to devise strategies for achieving sales targets and improving overall route performance.
- Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
Food and Beverage Manager
Topgolf
2023.11 - Current
- Responsible for overseeing all food and beverage operations, focusing on exceptional guest satisfaction, revenue optimization, and operational efficiency.
- Managed daily food and beverage operations, ensuring seamless execution and adherence to quality standards.
- Led a team of managers, fostering collaboration and empowering them to drive results and maintain top-tier service.
- Developed inventory management strategies that reduced waste and improved cost efficiency.
- Spearheaded staff training programs to deliver exemplary customer service and consistent service excellence.
- Created and executed promotional initiatives that boosted customer engagement and overall satisfaction.
Hospitality Manager
Topgolf
2022.03 - 2023.11
- As a Hospitality Manager at Topgolf, the focus was on creating a welcoming atmosphere for all guests while managing day-to-day operations. This role required collaboration with various departments to ensure top-notch service delivery, as well as identifying opportunities for enhancing customer engagement in events and promotions. Constantly striving to elevate guest experiences has been a key priority, resulting in positive feedback and repeat visits.
- Facilitated cross-departmental collaboration to maintain high service standards and guest satisfaction.
- Identified and capitalized on new opportunities for event engagement, boosting participation in private and corporate gatherings.
- Regularly received excellent reviews from guests commending the enhanced experience during their visits.
- Played a pivotal role in achieving top rankings in seasonal sales contests related to food and beverage promotions.
Team Lead
Topgolf
2021.06 - 2022.03
- In the position of Team Lead at Topgolf, responsibilities included supervising the team to ensure all operations ran smoothly and efficiently. This role involved training new staff members, promoting a positive work environment, and ensuring that guest needs were met promptly. The focus was on teamwork and collaboration to enhance service delivery and overall guest satisfaction.
- Trained and mentored new employees, fostering a cohesive and efficient team environment.
- Played a vital role in maintaining high standards of service and operational excellence.
- Assisted in the implementation of service improvements based on guest feedback.
- Contributed to achieving departmental goals through effective team management and motivation.
Skills
- Inventory Management
- Strong customer service
- Team Leadership
- Operational Excellence
- Food Safety
- Sanitation Standards
- Effective time management
Training
- The Macklin Method, Macklin Connection Mar 2021 — Jun 2021
- The 6 Critical Practices for Leading a Team, FranklinCovey
Timeline
Route Service Sales Representative
Cintas
2025.03 - Current
Food and Beverage Manager
Topgolf
2023.11 - Current
Hospitality Manager
Topgolf
2022.03 - 2023.11
Team Lead
Topgolf
2021.06 - 2022.03