Jacob Sharp
Nashville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Jonathans Grille
Nashville, TN
08.2024 - Current
- Assisted guests with menu selections, providing detailed descriptions of daily specials.
- Processed payments accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Addressed guest concerns promptly to maintain a positive dining experience.
Manager
Outback Steakhouse
Nashville, TN
11.2019 - 07.2024
- Trained new staff on menu items and restaurant protocols for consistent service delivery.
- Assisted in maintaining cleanliness and organization of dining areas during peak hours.
- Conducted regular checks on guest satisfaction, adapting service strategies based on feedback.
- Supported front-of-house operations by managing reservations and optimizing table turnover rates.
Steward
American Cruise Lines
05.2022 - 08.2022
- Provided passengers clean and sanitized rooms during the duration of their cruise
- Served passengers with hospitable services
- Served passengers during meal service with urgency and efficiently.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY09-2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest engagement
- Hospitality service expertise
References
- Brooke Gallaher, Friend, (931)704-9677
- Allison Felder, Outback Management, (931)303-7641
- Sandra Mccloud, Retired, (931)265-2132
Timeline
Server
Jonathans Grille
08.2024 - Current
Steward
American Cruise Lines
05.2022 - 08.2022
Manager
Outback Steakhouse
11.2019 - 07.2024
Associate of Science - Nursing
Galen College of Nursing