Jacob Smith
Toledo,OH
Summary
Dynamic service professional with a proven track record at Olive Garden, excelling in effective communication and team leadership. Recognized for enhancing guest experiences through exceptional service and efficient order management. Skilled in multitasking and conflict resolution, consistently training new staff to uphold high standards in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Service Professional
Olive Garden
Toledo, OH
03.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server, Barista
Trummer's Coffee and Wine Bar
Gainesville, VA
11.2022 - 02.2024
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed food and beverage orders accurately, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely and efficient meal delivery.
- Trained new servers on menu knowledge and service protocols to maintain quality standards.
Server
Findlay Brewing Company
Findlay, OH
06.2020 - 08.2022
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu offerings and service protocols.
- Streamlined table turnover by efficiently managing guest seating and wait times.
Education
High School Diploma -
Findlay High School
Findlay, OH05-2022
Skills
- Supply management
- Multitasking
- Team leadership
- Effective communication
- Decision-making
- Conflict resolution
- Proper sanitization
- Excellent service
Timeline
Service Professional
Olive Garden
03.2024 - Current
Server, Barista
Trummer's Coffee and Wine Bar
11.2022 - 02.2024
Server
Findlay Brewing Company
06.2020 - 08.2022
High School Diploma -
Findlay High School