Jacob Soderlind
Eau Claire
Summary
Adept at enhancing customer experiences, I excelled in conflict management and server collaboration at Sarah Kalia. My proactive approach in anticipating guest needs and expertise in customer loyalty programs significantly contributed to guest satisfaction. Skilled in both menu knowledge and large party coordination, I consistently ensured compliance with health standards and boosted dining satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Sarah kalia
Mendocino City
07.2018 - 03.2021
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Participated in banquets or catering functions held outside restaurant premises.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Resolved customer complaints in a polite manner according to company policy.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Education
High School Diploma -
Ridgeway High
Santa Rosa, CA05-2012
Skills
- Customer loyalty programs
- Conflict management
- Server collaboration
- Large party coordination
- Specials recommendations
- Dessert recommendations
Timeline
Restaurant Waiter
Sarah kalia
07.2018 - 03.2021
High School Diploma -
Ridgeway High
Similar Profiles
Remi SnoufferRemi Snouffer
Medical Assistant at Kalia DermatologyMedical Assistant at Kalia Dermatology
Ali KillpackAli Killpack
Marketing Manager at Kalia DesignMarketing Manager at Kalia Design
Madison SurgensMadison Surgens
Desk Attendant at Kalia Karr Studio Of DanceDesk Attendant at Kalia Karr Studio Of Dance
Dane BurkeDane Burke
Residential Roofer at Lee's RoofingResidential Roofer at Lee's Roofing
Alicia GaudesAlicia Gaudes
Collections Technician 3 at American Red Cross Blood ServicesCollections Technician 3 at American Red Cross Blood Services