Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jacob Soto

Melbourne,FL

Summary

Dedicated professional, motivated to improve customer satisfaction and contribute to the success of the company. Proven ability to establish rapport quickly with internal and external clients. Reliable, driven, with strong time management and prioritization skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Care Consultant

Emerge Weight
04.2025 - Current
  • Provided personalized patient education on weight management strategies and program options.
  • Collaborated with healthcare professionals to develop tailored care plans for patients.
  • Assisted in identifying patient needs through active listening and effective communication techniques.
  • Monitored patient progress, adjusting support strategies to enhance engagement and outcomes.


Practice Manager

Sono Bello, Columbia SC. Surgical Center
01.2024 - Current
  • Oversee all operations in accordance with policies and procedures
  • Successfully recruit, onboard, coach, and develop to create a high performing center team
  • Own the patient journey, including, communication and engagement, appointment scheduling
  • Oversee and manage the daily operations of the center including staff scheduling and labor management, procurement and supply management, cash reconciliation, and operational compliance
  • Maintain legal and accreditation compliance concerning federal, state, and local regulations, across patient safety and quality of care policies and procedures

Travel Associate Practice Manager

Sono Bello, East Coast National Support
09.2023 - 01.2024
  • East Coast National Support Management, traveling to surgical centers for training, support and leadership needs

Associate Practice Manager

Sono Bello, Tampa FL.
02.2023 - 09.2023
  • Oversee and support the day-to-day activities in an accredited out-patient surgical facility, delivering the Sono Bello patient experience, efficiently running of center operations, and building an outstanding team member culture
  • Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions as launched through the National Support Center
  • Travel to support other Sono Bello locations as needed

Patient Experience Specialist

Sono Bello, Orlando, FL.
03.2022 - 02.2023
  • Provide excellent customer service when answering phone calls and scheduling appointments
  • Provide reports for balances when necessary
  • Order and manage office supplies responsibly

Staff Planning Coordinator

Orlando Health, Orlando FL.
07.2021 - 03.2022
  • Evaluates the nursing master staffing plans for over 8 hospitals in Central Florida to provide them with adequate staffing
  • Handle any unplanned staffing variances and communicate with staff
  • Work with Nurse Operations Managers and Administrative Supervisors for resource management

Department Secretary

Orlando Health, Orlando FL.
01.2014 - 01.2021
  • Effectively use exception reporting to keep management informed of employee time and attendance
  • Schedule and facilitate interviews
  • Maintaining all employee files with the utmost confidentiality
  • Give close attention to monitoring budget variances and plans appropriate adjustments

Patient Care Technician, Bed Board Coordinator

Orlando Health, Orlando FL.
01.2009 - 01.2014
  • Assisted registered nurses with patient care and activities of daily living
  • Cross trained to assist with electronic patients flow from the emergency room to appropriate acute units

Patient Care Technician, Health Unit Coordinator

Florida Hospital, Winter Park FL.
01.2004 - 01.2009
  • Answering phone calls and calling Physician consultations
  • Assisted registered nurses with patient care and activities of daily living
  • Managed communications between both registered nurses and physicians
  • Managed patient charts as well as entering Physicians orders within the Cerner electronic charting system
  • Providing sterile wound care to patients

PRN Travel Patient Care Technician

Nurse Staffing Agency, Orlando FL.
01.2003 - 01.2009
  • Travel throughout Orange and Seminole Counties filling in for staffing deficits for various facilities ranging from a variety of patient acuity levels
  • Providing sterile wound care patient

Education

Highschool Diploma -

Clearview Highschool
Sheffield Lake Township, OH

Skills

  • Multi Center Management
  • Payroll
  • Resource Management
  • Organize and facilitate meetings
  • Performance Evaluation
  • Proficient in Microsoft Office
  • Recruitment
  • Conflict Resolution
  • Time Management
  • National Travel Support

Accomplishments

  • Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
  • Met 90% of the organizations KPI metrics with minimal to no training
  • Promoted to Practice Manager after 2 years with the company.


Certification

BLS Certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Patient Care Consultant

Emerge Weight
04.2025 - Current

Practice Manager

Sono Bello, Columbia SC. Surgical Center
01.2024 - Current

Travel Associate Practice Manager

Sono Bello, East Coast National Support
09.2023 - 01.2024

Associate Practice Manager

Sono Bello, Tampa FL.
02.2023 - 09.2023

Patient Experience Specialist

Sono Bello, Orlando, FL.
03.2022 - 02.2023

Staff Planning Coordinator

Orlando Health, Orlando FL.
07.2021 - 03.2022

Department Secretary

Orlando Health, Orlando FL.
01.2014 - 01.2021

Patient Care Technician, Bed Board Coordinator

Orlando Health, Orlando FL.
01.2009 - 01.2014

Patient Care Technician, Health Unit Coordinator

Florida Hospital, Winter Park FL.
01.2004 - 01.2009

PRN Travel Patient Care Technician

Nurse Staffing Agency, Orlando FL.
01.2003 - 01.2009

Highschool Diploma -

Clearview Highschool

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