Jasmine Canady
Dallas,TX
Summary
A results-oriented customer success manager with a proven track record in sales and account management. Adept at developing and nurturing client relationships to drive satisfaction and retention. Leverages the ability to collaborate cross-functionally to align customer needs with product offerings-providing strong communication and problem-solving skills highlighted by a keen understanding of customer pain points. Committed to delivering exceptional customer experiences and exceeding revenue goals by utilizing a unique blend of sales acumen and customer-centric focus to drive mutual success in a dynamic professional setting.
Overview
11
11
years of professional experience
Work History
Patient Care Consultant
Sono Bello
Fort Worth , TX
12.2021 - Current
- Successfully drIve satellite center sales and achieved monthly targets, consistently exceeding key performance metrics to produce year-to-date sales of over $3.6M
- Develop rapport with patients and medical teams to foster a strong practice-patient relationship, while maintaining comprehensive knowledge of all medical services to successfully cross-promote new treatments and assist with marketing and outreach programs
- Administer ethical sales practices and a customer-focused mindset to develop a self-generated client base in alignment with company protocols and policies.
- Patient retention including but not limited to receiving patient inquiries and directing to appropriate medical staff members.
- Access financial programs and set up correct payment strategies based on patient means and needs.
- Conduct assessments of patient needs and preferences through one-on-one consultations or group sessions.
Sales Consultant, Patient Education
Clear Choice Dental Implants
Fort Worth , TX
11.2016 - 12.2021
- Effectively drove broad-based needs analysis within the targeted edentulous demographic-developing compelling service and product value via direct consultation with potential clientele to support pipeline development and the achievement of monthly revenue targets
- Provided comprehensive analysis of corporate goals and industry best practices to deliver tactical business solutions and improvement recommendations ensuring bottom-line profitability, successfully assisting in the generation of over $16M in sales in a 4-year tenure.
- Used CRM database to track referral and appointment data.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Generated daily reports on sales activities for management review.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Provided detailed product information to customers, including features, prices, and availability.
- Ensured customer satisfaction by providing follow-up support after purchases.
Account Manager
A Plus Staffing
Dallas , TX
08.2012 - 11.2016
- Provided sterling inside and outside sales support across the division to maximize account penetration and customer loyalty.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Maintained accurate records of all customer interactions in the CRM system.
Education
Bachelor of Science (B.S.) - Political Science
University of Texas At Arlington
Skills
- Project Management
- Customer Service
- Merchandising
- Presentations & Public Speaking
- B2B Sales
- Pipeline Development
- Direct Marketing
- Customer Success Management
- Account Management
- Business Development
- Consultative Sales
- Marketing Campaigning
- Budgeting & Planning
- Trend & Market Analysis
- Patient Education
- Revenue Management
Timeline
Patient Care Consultant
Sono Bello
12.2021 - Current
Sales Consultant, Patient Education
Clear Choice Dental Implants
11.2016 - 12.2021
Account Manager
A Plus Staffing
08.2012 - 11.2016
Bachelor of Science (B.S.) - Political Science
University of Texas At Arlington
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