KARLI KEATING
Providence
Summary
Results-driven Patient Care Coordinator and Operations & Sales Executive with over 12 years in healthcare. Ranked in the top 5 national Sales Consultants at Sono Bello, generating significant revenue and maintaining high close rates. Experienced in leading multi-site operations and enhancing patient experiences through tailored treatment journeys, strategic leadership, and consultative sales.
Overview
12
12
years of professional experience
Work History
Patient Care Consultant
Sono Bello
12.2025 - Current
- Generated $2.2M in revenue within first quarter, rapidly ramping to elite performance level
- Ranked Top 5 nationwide out of 200+ Sales Consultants at Sono Bello
- Maintained a 69% average close rate across multiple months, consistently outperforming benchmarks (peaking at 82%)
- Drove revenue through a consultative sales approach, delivering customized treatment plans aligned to client goals
- Built strong client trust and urgency, resulting in high conversion rates and repeat/referral business
- Managed a high-volume consultation pipeline while maintaining a personalized, high-touch client experience
- Collaborated cross-functionally with clinical teams to ensure a seamless patient journey from consultation to procedure
Director of Credit
ONYX Corporate Solutions
West Hartford
11.2024 - Current
- Directed credit analysis and risk assessment processes, ensuring regulatory compliance with FCRA standards.
- Led credit services division, providing EIN credit building, business credit consulting, and financial solutions for SMB clients.
- Oversaw GoHighLevel CRM operations and pipeline management, enhancing automated workflow systems to meet $100K+ monthly revenue targets.
District Director
Skin Tight Medical Spa
01.2021 - 11.2025
- Sales Performance Excellence: Led district-wide sales strategy, achieving $3.3M personal production in 2024, while establishing performance benchmarks and conversion optimization across all locations.
- Multi-Site Operations Leadership: Directed complete operational oversight for three Massachusetts locations (Newton, Natick, Acton), generating over $5 million in combined annual revenue.
- Comprehensive Staff Development: Designed and implemented training programs and performance evaluation systems for over 25 team members across clinical and administrative functions, enhancing team capabilities and service delivery.
- Performance Analytics & Trend Analysis: Developed KPI dashboards to track individual and location performance metrics, identifying improvement opportunities and implementing corrective action plans to boost performance.
- Quality Assurance & Compliance: Established standardized protocols ensuring HIPAA/OSHA compliance and clinical safety standards, delivering a consistent patient experience across all three facilities.
- HR & Talent Management: Managed the complete employee lifecycle, including recruiting, onboarding, performance management, disciplinary actions, and termination processes, with full documentation compliance.
Senior Advisor
ONYX Corporate Solutions
West Hartford
08.2024 - 10.2024
- Developed strategic plans to align services with client needs and market trends.
- Developed policies and procedures to enhance high-quality customer service.
- Implemented call center operations including quality assurance protocols and SLA management systems
- Built foundational operating procedures for credit services startup, translating executive strategy into scalable operational frameworks
- Facilitated team meetings to identify solutions for complex business issues.
Clinic Manager
Laser MD MedSpa
Boston
12.2013 - 12.2020
- Managed daily operations for high-volume medical spa, ensuring efficient staff scheduling, effective inventory management, and optimized revenue
- Conducted patient consultations, achieving top-quartile conversion rates and enhancing client retention metrics
- Trained clinical and administrative staff on protocols and compliance standards, fostering patient experience excellence
Education
Sales Consultant Certification - Medical Aesthetics
Grant Cardone University
Scottsdale, AZ01-2025
Master in Aesthetics -
Catherine Hinds Institute
Woburn, MA01-2014
Business Management -
Johnson & Wales University
Providence, RI01-2014
Skills
- Consultative sales
- Lead generation
- Sales strategy
- Revenue growth
- Conversion optimization
- Market analysis
- Human resources
- Talent acquisition
- Team development
- Staff development
- Leadership coaching
- Quality assurance
- Compliance management
- Strategic planning
- Multi-site operations
- P&L management
- Credit and financial services
- Technology and systems
- GoHighLevel CRM
- Workflow automation
- Data analytics
References
Available Upon Request
Timeline
Patient Care Consultant
Sono Bello
12.2025 - Current
Director of Credit
ONYX Corporate Solutions
11.2024 - Current
Senior Advisor
ONYX Corporate Solutions
08.2024 - 10.2024
District Director
Skin Tight Medical Spa
01.2021 - 11.2025
Clinic Manager
Laser MD MedSpa
12.2013 - 12.2020
Sales Consultant Certification - Medical Aesthetics
Grant Cardone University
Master in Aesthetics -
Catherine Hinds Institute
Business Management -
Johnson & Wales University