Jacob Spakes
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Executive Housekeeping Manager
Hyatt Centric Congress Avenue Austin
Austin, TX
11.2025 - Current
- Trained and supervised a team of 25+ in proper cleaning techniques and safety regulations.
- Trained and supervised housekeeping staff to ensure quality standards.
- Coordinated with other departments to enhance guest satisfaction and service delivery.
- Resolved guest complaints related to housekeeping services promptly and effectively.
- Oversaw inventory management of cleaning supplies and equipment.
- Developed strategies to increase efficiency while reducing costs within the department.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
Assistant Executive Housekeeper
Hyatt Centric Congress Avenue Austin
11.2023 - Current
- Managed operation of all housekeeping activities to ensure seamless service delivery
- Coordinated scheduling of housekeeping staff to optimize coverage and meet operational needs
- Hiring and training manager for all positions
- Addressed and resolved complaints regarding service quality to enhance guest satisfaction
- Providing outstanding service and ensure customer satisfaction
- Processing and submitting payroll for the entire department
Assistant Front Office Manager
The Driskill, Unbound Collection by Hyatt
12.2021 - 11.2023
- Overview of the operation of all Front Office activities
- Scheduled Front Office staff shifts to maintain optimal coverage and elevate service quality.
- Assist in hiring and training of new associates
- Resolve complaints regarding quality of service.
- Provided outstanding service to achieve high customer satisfaction ratings.
- Reviewed monthly and yearly upsell reports to identify trends and enhance revenue opportunities.
- Processing and submitting payroll for the entire department
Front Office Supervisor
Hyatt Regency Lost Pines Resort and Spa
02.2020 - 12.2021
- Oversaw all front office operations, ensuring seamless service delivery
- Scheduled Front Office and Guest Services staff to ensure coverage and efficiency.
- Resolved service quality complaints, enhancing guest satisfaction.
- Providing outstanding service and ensure customer satisfaction
- Reviewed monthly and yearly upsell reports to identify improvement opportunities
Front Office Rooms Controller
Hyatt Regency Lost Pines Resort and Spa
04.2018 - 02.2020
- Assigned rooms based on guest requests and preferences to enhance guest satisfaction.
- Reviewed and accommodated requests for room and check-out changes, improving overall guest experience.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Ensure rates match market codes and document exceptions.
- Exceeded customer expectations by delivering exceptional service in a fast-paced environment.
Front Office Host
Hyatt Regency Lost Pines Resort and Spa
09.2016 - 04.2018
- Oversaw guest registration process, ensuring smooth check-in experience.
- Informed guests of hotel services and promotions, enhancing their stay.
- Processed payments and addressed guest inquiries promptly, contributing to satisfaction.
Recreation Attendant
Hyatt Regency Lost Pines Resort and Spa
03.2015 - 09.2016
- Monitored and executed activities for a great guest experience.
- Provided resort information pertaining to facilities, entertainment options, and rules and regulations
Skills
- Inventory Management
- Budget Management
- Team Lead
- Organizational management
- Guest relations
- Interpersonal Skills
- Hyatt Core Values
Awards
- Leader of the Year 2024
- Leader of the 2nd Quarter 2024
- Leader of the 3rd Quarter 2023
- Rising Star of the 1st Quarter 2022
- Colleague of the 4th Quarter 2018
- Colleague of the 3rd Quarter 2017
Timeline
Executive Housekeeping Manager
Hyatt Centric Congress Avenue Austin
11.2025 - Current
Assistant Executive Housekeeper
Hyatt Centric Congress Avenue Austin
11.2023 - Current
Assistant Front Office Manager
The Driskill, Unbound Collection by Hyatt
12.2021 - 11.2023
Front Office Supervisor
Hyatt Regency Lost Pines Resort and Spa
02.2020 - 12.2021
Front Office Rooms Controller
Hyatt Regency Lost Pines Resort and Spa
04.2018 - 02.2020
Front Office Host
Hyatt Regency Lost Pines Resort and Spa
09.2016 - 04.2018
Recreation Attendant
Hyatt Regency Lost Pines Resort and Spa
03.2015 - 09.2016