Theresa VanBuren
Lewisville,TX
Summary
Results-driven Executive Housekeeping Manager with expertise in managing housekeeping operations and enhancing productivity. Focused on time management, staff training, inventory control, and quality assurance. Strong leadership and communication skills foster effective team collaboration and problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Executive Housekeeping Manager
American Cruise Lines
Salisbury, MD
08.2023 - Current
- Managed daily housekeeping operations for American Cruise Lines' fleet.
- Supervised cleaning staff to ensure high standards of cleanliness and order.
- Developed and implemented training programs for new housekeeping employees.
- Inspected cabins and public areas to maintain quality control standards.
- Collaborated with other departments to enhance guest experience on board.
- Created schedules for housekeeping staff to optimize workflow efficiency.
- Resolved guest inquiries regarding housekeeping services promptly and professionally.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Monitored budget spending for the housekeeping department.
- Prepared and distributed assignment sheets to assigned staff.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Executive Housekeeper
American Queen Voyages
Tampa, Florida
04.2012 - 02.2022
- Managed daily housekeeping operations on luxury river cruise vessels.
- Oversaw cleaning staff and ensured compliance with safety standards.
- Coordinated inventory of cleaning supplies and equipment for efficiency.
- Developed training programs for new housekeeping staff members.
- Implemented procedures to enhance guest satisfaction through cleanliness.
- Scheduled staff shifts to maintain adequate coverage during peak times.
- Supervised and coordinated the activities of housekeeping staff.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Resolved customer complaints promptly and professionally.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
Professional Truck Driver - Truck Driver
Road Mater
Dallas , Tx 10.2023 - 12.2023
Skills
- Quality control
- Staff training
- Inventory management
- Budget management
- Customer service
- Time management
- Staff scheduling
- Housekeeping management
Timeline
Professional Truck Driver - Truck Driver
Road Mater
10.2023 - 12.2023
Executive Housekeeping Manager
American Cruise Lines
08.2023 - Current
Executive Housekeeper
American Queen Voyages
04.2012 - 02.2022