Jacob Sparks
Payson,UT
Summary
Dynamic Install Manager at Pleasant Creek Heating & Air, recognized for enhancing customer satisfaction through efficient project completion and quality control. Proven leadership in training teams and optimizing schedules, while utilizing advanced HVAC technologies. Committed to continuous improvement and exceptional client relations, fostering strong partnerships and ensuring reliable service delivery.
Overview
7
7
years of professional experience
Work History
Install Manager
Pleasant Creek Heating & Air
07.2018 - Current
- Managed installation schedules, ensuring timely completion of HVAC projects for residential and commercial properties.
- Coordinated training sessions for new technicians, enhancing team efficiency and knowledge transfer.
- Oversaw quality control measures during installations, improving service reliability and customer satisfaction.
- Collaborated with sales representatives to assess client needs and develop tailored installation solutions.
- Mentored junior staff in technical skills, fostering professional development within the team.
- Used hand tools, power drills, multi-meters, power tools, manometers, and a variety of complex tools to install and service HVAC equipment.
- Used high-pressure refrigeration equipment to install and service refrigeration systems. This includes equipment used to reclaim, refill, evacuate, and pressurize refrigeration lines.
- Management of high-pressure refrigeration containers including transfer, usage, and recycling of refrigerant tanks.
- Utilized QuickBooks Workforce and Housecall Pro to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of industry standards and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Engaged with new customers on a regular basis and worked effectively to find creative solutions and provide a variety of services in a timely manner.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
- Improved client relationships with proactive follow-up on completed projects, ensuring satisfaction with the final result.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Optimized work schedules to minimize overtime costs while maintaining high-quality installation results for clients.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
Education
RMGA And EPA 608 Universal Certification - HVAC
Mountainland Technical College
Orem, UT01-2019
Associate of Science - Sociology
Snow College
Ephraim, UT05-2018
Skills
- Hardworking and reliable
- Customer service and client relations
- Time management
- Attention to detail
- Multitasking
- Problem-solving
- Team leadership and training
- Effective communication
- Decision-making
- Relationship building
- Self motivation and goal setting
- Professionalism
- Quality control
- Continuous improvement
Timeline
Install Manager
Pleasant Creek Heating & Air
07.2018 - Current
RMGA And EPA 608 Universal Certification - HVAC
Mountainland Technical College
Associate of Science - Sociology
Snow College