Jacob Stalnaker
Insurance Agent
Mount Vernon,OH
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
TrueCut Insurance
Remote
10.2023 - 12.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Used Excel and other Microsoft Office products to maintain efficiency
- Managed 20+ Phone calls daily
Insurance Sales Agent
GEICO Local Office
Mansfield, OH
05.2023 - 10.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases.
- Managed avg. 70 phone calls daily
- Averaged 30+ sales monthly
Associate Agent
DePolo And Associates (Allstate)
Mount Vernon, OH
02.2023 - 05.2023
- Finalized and submitted paperwork to complete sales.
- Met with customers to discuss options, provide information, and answer concerns.
- Calculated quotes and educated potential clients on insurance options.
- Conduct Reviews for Current Insureds
- Explained importance of Coverage
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Resolved caller issues quickly and thoroughly.
- Answered on avg. 30 + calls per day.
Assembler
Ariel Corporation
Mount Vernon, OH
12.2022 - 02.2023
- Operation and use of Bridge Crane along with knowledge and ability to rig various parts and loads.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Forklift, Pallet Driver Certification and knowledge on how to properly operate and verify safety.
- Obtained appropriate tooling and fixtures for each assembly job.
- Assembled Cylinders for use in compressor builds.
- Painted Cylinders and Valve caps.
- Frequent use of hand and power tools to ensure build quality was the highest standard E.g. Torque wrench, Drill, Air compressor.
Shift Supervisor
Starbucks
Mount Vernon, OH
08.2021 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals.
Swing Manager
McDonald's
Mount Vernon, OH
05.2020 - 08.2021
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on cleaning, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Regular inspection of Food safety and ensuring employees understand importance and regular training.
- Weekly ordering of Food, restaurant supplies as well as inventory management.
- Hiring and interviewing of potential employees and explaining requirements, and job understanding.
Education
Bachelor of Science - Enviromental Science
05.2027
Associate of Science - General
05.2025
High School Diploma -
05.2020
Skills
- Claims handling
- Customer Needs Determination
- Cash Handling Expertise
- Hiring and Training
- Conflict Resolution Techniques
- Store Opening and Closing
- Time Management
- Customer Service
- Client Retention
- CRM Software
- Microsoft Excel
Accomplishments
- Supervised team of 10 staff members.
- Eagle Scout
- Achieved highest customer satisfaction within operating district.
- Explain Coverages to meet clients needs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Avg. 30 - 50 Items sold monthly
Certification
- Ohio Property and Casualty Insurance license
- Certified Forklift Operator, Ariel Corporation
- Certified Bridge Crane Operator, Ariel Corporation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Agent - TrueCut Insurance
10.2023 - 12.2023
Insurance Sales Agent - GEICO Local Office
05.2023 - 10.2023
Associate Agent - DePolo And Associates (Allstate)
02.2023 - 05.2023
Assembler - Ariel Corporation
12.2022 - 02.2023
Shift Supervisor - Starbucks
08.2021 - 12.2022
Swing Manager - McDonald's
05.2020 - 08.2021
Southern New Hampshire University - Bachelor of Science, Enviromental Science
Central Ohio Technical College - Associate of Science, General
Fredericktown High School - High School Diploma,