Jacob Steele
SRS Distribution
Robertsdale,AL
12
years of professional experience
Results-driven Operations Coordinator with expertise in logistics coordination and customer relations. Proven track record in process implementation and training management, contributing to enhanced operational efficiency and customer satisfaction.
Work History
Operations Coordinator
4 Years 1 Month- Coordinated daily operations to ensure timely delivery of products and services.
- Developed process documentation to improve operational consistency and training materials.
- Managed inventory levels, reducing stock discrepancies.
- Facilitated training sessions for new employees on standard operating procedures.
- Developed strong relationships with customers, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw safety and equipment maintenance.
Pro Desk Supervisor
8 Years 1 Month- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed team of associates, fostering a collaborative and efficient work environment.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Established relationships with guests to grow and retain client base.
Education
Bachelor of Science - Business Administration And Management
Skills
Scheduling management
Customer invoicing
Process implementation
Supply ordering
Training management
Inventory oversight
Logistics coordination
Operations management
Customer relations
Warehouse operations
Timeline
Operations Coordinator
SRS Distribution
07.2022 - CurrentRead More
Pro Desk Supervisor
Home Depot
06.2014 - 07.2022Read More
University of Alabama
Bachelor of Science from Business Administration And Management
Read More