Jacob Sullivan
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, efficiency, and exceptional interpersonal skills. Adept at working effectively unsupervised, producing results, mentoring, training, team-building, and quickly over coming obstacles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
United States Navy
Norfolk, VA
06.2016 - 08.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Analyzed key performance indicators to identify effective strategies.
- Worked closely with human resources to support employee management and organizational planning.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
Assistant Manager
Little Caesars
Saginaw, Michigan
08.2010 - 05.2016
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Monitored team member performance to ensure quality standards were met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Managed employee requests, issues and conflicts.
- Created shift schedules and communicated to team members.
Education
Bachelor of Arts - Illustration
Rocky Mountain College of Art And Design
Denver, COSkills
- Staff Evaluation
- Facilities Inspection
- Maintenance Oversight
- Team Development
- Logistics Management
- Six Sigma Methodologies
- Inventory Management
- Scheduling
- Effective Communication
- Multitasking and Organization
- Phone and Email Etiquette
- Time management abilities
Accomplishments
- Two Navy Marine-Corps Achievement Medals for performance
Affiliations
- Volunteer work for SPCA facilities in Virginia
Certification
- Forklift Operator
References
References available upon request.
Timeline
Supervisor of Operations
United States Navy
06.2016 - 08.2024
Assistant Manager
Little Caesars
08.2010 - 05.2016
Bachelor of Arts - Illustration
Rocky Mountain College of Art And Design