Shelby Maslow
Lehigh
Summary
Experienced sales professional with a strong background in high-ticket retail, automotive, and hospitality environments. Proven ability to deliver exceptional customer service through consultative selling, product expertise, and relationship building. Adept at creating personalized experiences that drive customer satisfaction and repeat business. Skilled in team collaboration, shift management, and resolving issues quickly and professionally in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Showroom Sales Associate
City Furniture
12.2024 - Current
- Delivered exceptional customer service by greeting guests, understanding their home furnishing needs, and providing personalized product recommendations.
- Achieved and exceeded monthly sales goals through strong product knowledge and consultative selling techniques.
- Maintained a clean, organized, and visually appealing showroom to enhance the customer shopping experience.
- Utilized point-of-sale systems to process transactions, manage customer orders, and track inventory.
- Stayed up to date on new product lines, promotions, and company policies to ensure accurate information was provided to customers.
- Built lasting customer relationships by following up on inquiries, resolving issues, and ensuring post-sale satisfaction.
Saleswoman
La Mesa RV
01.2023 - 12.2024
- Guided customers through the RV buying process by assessing their needs and recommending suitable recreational vehicles.
- Conducted product demonstrations and walkthroughs to highlight key features, benefits, and options of various RV models.
- Maintained up-to-date knowledge of inventory, financing options, warranties, and industry trends to provide accurate information.
- Built rapport with prospective buyers through effective communication, follow-ups, and trust-based sales techniques.
- Negotiated pricing, trade-ins, and contract terms to close deals while ensuring customer satisfaction and loyalty.
Sleep Expert
City Mattress
02.2021 - 01.2023
- Assisted customers in selecting mattresses, adjustable bases, and sleep accessories by identifying their sleep preferences and needs.
- Delivered personalized sleep consultations to educate customers on mattress technologies, materials, and health benefits.
- Achieved and surpassed individual and store sales goals through consultative selling and upselling techniques.
- Maintained expert-level product knowledge on various brands and models, including Tempur-Pedic, Stearns & Foster, and Serta.
- Provided a premium customer experience from initial greeting through final sale and post-purchase follow-up.
Saleswoman
Steinhafels Furniture
04.2020 - 01.2021
- Engaged customers in the showroom to understand their home furnishing goals, offering tailored solutions across a wide range of furniture styles and budgets.
- Guided clients through layout planning and design coordination, recommending complementary pieces to enhance room aesthetics.
- Maintained detailed knowledge of product lines, including construction, materials, and care, to confidently address customer questions.
- Supported clients with financing applications, layaway plans, and delivery scheduling to ensure a smooth buying process.
Server / Shift Manager
Canal Park Brewing Company
03.2017 - 03.2020
- Provided exceptional table service by taking orders, serving craft beer and food, and delivering a knowledgeable, friendly guest experience.
- Educated guests on brewery offerings, beer styles, and food pairings to enhance their visit and encourage upselling.
- Managed front-of-house operations during shifts, including staff supervision, table assignments, and conflict resolution.
- Trained and coached new servers and bartenders on POS systems, service standards, and menu knowledge.
- Oversaw opening and closing procedures, ensuring accurate cash handling, tip reporting, and daily reconciliation.
Education
Bachelor of Arts - Communications
St. Scholastica
Duluth, MN01-2020
Associate of Arts - Political Science
University of Oslo
Oslo, Norway09-2018
Skills
Customer Service
Product Knowledge
Relationship Building
Shift Management
Team Leadership
Staff Training
Cash Handling
Communication
Problem Solving
Consultative Sales
Upselling
Delivery Scheduling
Timeline
Showroom Sales Associate
City Furniture
12.2024 - Current
Saleswoman
La Mesa RV
01.2023 - 12.2024
Sleep Expert
City Mattress
02.2021 - 01.2023
Saleswoman
Steinhafels Furniture
04.2020 - 01.2021
Server / Shift Manager
Canal Park Brewing Company
03.2017 - 03.2020
Bachelor of Arts - Communications
St. Scholastica
Associate of Arts - Political Science
University of Oslo
Similar Profiles
Juan YanceJuan Yance
Showroom Sales Manager at City FurnitureShowroom Sales Manager at City Furniture
Saadia RomeroSaadia Romero
Senior Showroom Manager at City FurnitureSenior Showroom Manager at City Furniture
Kamryn GreelyKamryn Greely
Marketing Demand Planner at CITY FurnitureMarketing Demand Planner at CITY Furniture
Ahmad HaywardAhmad Hayward
Automotive Detailer at Changed Enterprises LLCAutomotive Detailer at Changed Enterprises LLC
Ryleigh McFarlandRyleigh McFarland
Certified Nursing Assistant at Friendship Haven Nursing HomeCertified Nursing Assistant at Friendship Haven Nursing Home