Jacob Theofanopoulos
Orleans International Inc.
Rochester Hills,MI
8
years of professional experience
Dynamic logistics and supply chain professional with 7+ years of experience coordinating domestic and international freight, carrier sourcing, shipment execution, inventory support, exception management, and customer service. Currently responsible for approximately 2,500 truckloads annually and $12 million in freight spend. Proven success reducing transportation costs, maintaining accurate shipment data, resolving disruptions, and partnering across suppliers, carriers, customers, accounting, and internal teams.
Work History
Senior Logistics Coordinator
2 Years 6 Months- Manage end-to-end domestic and international freight operations totaling approximately 2,500 truckloads annually and $12 million in annual freight spend, including inbound inventory replenishment and outbound customer shipments.
- Monitor inventory levels and work directly with suppliers on replenishment; manage domestic inbound overage and shortage claims through resolution with suppliers and accounting, including credits and short pays.
- Collect and verify shipment paperwork, reconcile quantity discrepancies, and invoice customers after required documentation and inventory accuracy are confirmed.
- Source and vet carriers, negotiate rates, track active shipments, and resolve exceptions in real time; generated nearly $300,000 in freight savings through strategic carrier negotiations and quarterly RFQs.
- Coordinate 100-200 import containers per month of Brazilian-sourced product and helped implement security improvements that eliminated recurring freight theft.
- Streamlined supply chain processes to enhance operational efficiency and reduce delays.
- Balance priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
Account Manager
11 Months- Managed customer freight, pricing, shipment execution, and service issues; generated approximately $500,000 in gross profit during the first half of 2023 and developed tracking and scheduling SOPs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Senior Customer Operations Representative
1 Year 8 Months- Managed customer freight workflows, pickup and delivery appointments, real-time status updates, shipment exceptions, and TMS order accuracy.
- Managed customer freight claims end-to-end, including claim notification, ongoing follow-up, resolution, and collection of outstanding payments; verified freight charges and resolved accounting discrepancies prior to final invoicing.
- Mentored junior team members, fostering skill development and enhancing team performance.
- Transformed strategy into standard practice with measurable KPIs.
Freight Coordinator I
8 Months- Tracked high-volume LTL shipments, managed time-sensitive orders for 30+ clients in Salesforce, resolved service interruptions and missing freight, provided POD documentation, and monitored shipment costs.
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
Logistics Account Executive
6 Months- Managed full-cycle freight brokerage operations including capacity sourcing, rate negotiation, carrier relationships, time-sensitive shipment execution, and freight margin analysis.
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Tracked orders and notified customers of status or potential delays.
Education
Associate of Applied Science - Supply Chain Management
AREAS OF EXCELLENCE
- Tracking, Tracing & Exception Management
- TMS & Customer Portals
- Carrier Sourcing & Rate Negotiation
- Inventory Control & Replenishment
- Load Planning
- Client & Supplier Relations
- Claims, Credits & Short Pays
- Freight Spend Optimization
- Cross-Functional Process Improvement
Timeline
Senior Logistics Coordinator
Orleans International Inc.
02.2024 - CurrentRead More
Account Manager
EXO Freight
03.2023 - 02.2024Read More
Senior Customer Operations Representative
Redwood Logistics
07.2021 - 03.2023Read More
Freight Coordinator I
Worldwide Express
07.2019 - 03.2020Read More
Logistics Account Executive
TQL
01.2019 - 07.2019Read More
Oakland Community College
Associate of Applied Science from Supply Chain Management
Read More