Jacob Thomas
Elk Grove,CA
Summary
Accomplished Store Manager at YoloBerry Yogurt, adept in operations management and customer service management, enhanced customer satisfaction ratings through expert coaching and product knowledge. Excelled in team development and retail inventory management, demonstrating a significant impact on store performance and efficiency.
Overview
7
7
years of professional experience
Work History
Sales Representative
Exportera LLC.
11.2023 - 08.2024
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of shop product.
- Listened to managements needs to ensure steady business flow.
Store Manager
YoloBerry Yogurt
09.2020 - 10.2023
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
Shift Lead/Key Holder
BurgerIM
09.2020 - 07.2021
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Shift Lead/Key Holder
Pinkberry Frozen Yogurt
07.2018 - 10.2019
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
Team Member
Rockin' Jump
08.2017 - 05.2019
- Check-In guests at the front desk.
- Prepare and serve food items to guests.
- Create a safe and friendly environment for children.
- Host children’s birthday parties and communicate with party parents.
Education
High School Diploma -
Franklin High School
Elk Grove, CA06.2019
Skills
- Records Management
- Customer Needs Assessment
- Process Improvement
- Sales Forecasting
- Retail Inventory Management
- Customer Service Management
- Partnership Building
- Operations Management
- Payroll Management
- Supply Ordering
- Employee Training
- Team Development
- Store Merchandising
- Shift Scheduling
- Budget Development
- Inventory Oversight
Timeline
Sales Representative
Exportera LLC.
11.2023 - 08.2024
Store Manager
YoloBerry Yogurt
09.2020 - 10.2023
Shift Lead/Key Holder
BurgerIM
09.2020 - 07.2021
Shift Lead/Key Holder
Pinkberry Frozen Yogurt
07.2018 - 10.2019
Team Member
Rockin' Jump
08.2017 - 05.2019
High School Diploma -
Franklin High School