Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server

Jacob Thomas-Smith

SAN CLEMENTE

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at South of Nick's. Proven ability to enhance guest engagement and satisfaction through effective communication and efficient order management. Adept at training staff and streamlining processes to improve service quality and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

South of Nick's
10.2023 - Current
  • Meritoriously advanced from Server Assistant to Expeditor to Server
  • Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, maintaining accuracy under pressure.
  • Collaborated with kitchen staff to streamline order fulfillment and improve service speed.
  • Trained new servers on menu items, service protocols, and POS system functionalities.

Server

Bad To The Bone BBQ
09.2022 - 10.2023
  • Meritoriously advanced from Front of House Associate
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Barista

Starbucks
11.2018 - 11.2019
  • Crafted high-quality beverages following standardized recipes and presentation guidelines.
  • Provided exceptional customer service, ensuring positive experiences and repeat business.
  • Operated espresso machines and coffee grinders to prepare drinks efficiently.
  • Trained new baristas on beverage preparation techniques and customer interaction standards.

Prep Worker

Panera Bread
11.2017 - 11.2018
  • Prepared ingredients and materials for production, ensuring adherence to quality standards.
  • Operated kitchen equipment safely and efficiently, maintaining a clean work environment.
  • Streamlined prep processes, reducing waste and improving overall kitchen efficiency.

Client Service Representative

Bank of America
10.2018 - 06.2020
  • Maintained a Banker Conversation Rate as part of sales initiatives.
  • Managed client inquiries through multiple channels, ensuring timely and accurate responses.
  • Developed and maintained strong relationships with clients to enhance satisfaction and retention.
  • Collaborated with cross-functional teams to resolve complex client issues efficiently.
  • Conducted regular follow-ups with clients to ensure ongoing support and address concerns.

Veterinary Technician

Advanced Pet Services
09.2021 - 10.2023
  • Administered vaccinations and medications to ensure optimal animal health and compliance with veterinary protocols.
  • Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
  • Conducted physical examinations and diagnostic tests to evaluate animal health and identify treatment needs.
  • Educated pet owners on post-operative care, preventative health measures, and nutritional guidance for their animals.

Education

Associate of Science - Nursing

Saddleback College
Mission Viejo, CA
05-2027

High School Diploma -

JSerra Catholic High School
San Juan Capistrano
05-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Articulate Communicator
  • Interpersonal skills
  • Multi-faceted sales skills

Certification

  • Licensed Nursing Assistant - 08/01/2024
  • Food Handlers and Servsafe Certified
  • Basic Life Support Certified

Languages

Spanish
Limited Working

Timeline

Server

South of Nick's
10.2023 - Current

Server

Bad To The Bone BBQ
09.2022 - 10.2023

Veterinary Technician

Advanced Pet Services
09.2021 - 10.2023

Barista

Starbucks
11.2018 - 11.2019

Client Service Representative

Bank of America
10.2018 - 06.2020

Prep Worker

Panera Bread
11.2017 - 11.2018

Associate of Science - Nursing

Saddleback College

High School Diploma -

JSerra Catholic High School

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