Jacob Thornton
Dutch Bros Coffee
Austin,TX
1
Certification
3
years of professional experience
I am a high-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Proven ability to balance exceptional customer experiences with high employee morale, fostering a positive work environment that inspires teams to thrive and remain engaged. Committed to cultivating a culture of enthusiasm and productivity, ensuring every team member feels valued and motivated.
Work History
Shift Lead
1 Year 9 Months- Led teams of 3-6 individuals through morning and afternoon shifts. Provided directions and coaching as needed. Trained new employees to familiarize them with company standards. Counted and adjusted cash in tills to confirm accurate collection. Distributed stock orders effectively while maintaining organizational structure.
- Thrived in high-pressure, fast-paced environments, ensuring timely and efficient task completion.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Created positive relationships with customers to ensure satisfaction and loyalty.
- Maintained a positive demeanor to encourage a constructive workplace atmosphere.
Delivery Driver
4 MonthsFront Desk
3 Months- Oversaw guest interactions and facilitated smooth check-in processes.
- Developed and managed reservation systems while processing payments efficiently.
- Monitored cash drawer operations and executed cash drops to maintain financial accuracy.
- Coordinated laundry services to ensure cleanliness and organization.
- Implemented minor maintenance solutions for televisions and guest room facilities.
Line Server
6 Months- Engaged with customers to foster positive relationships.
- Created an inviting atmosphere to enhance guest experiences.
- Ensured adherence to food safety standards and regulations.
- Executed cash handling procedures.
- Assisted in training sessions to enhance team skills.
- Assisted team members with managing multiple tasks efficiently.
Education
High school diploma
Skills
Shift leadership
Staff training
Cash handling
Café operations
Hotel experience
Customer service focus
Customer care
Team leadership
Conflict resolution
Communication skills
Certification
State Food Safety - Food handlers certification
Timeline
Shift Lead
Dutch Bros Coffee
11.2024 - CurrentRead More
Delivery Driver
Krazy Karl's Pizza
04.2024 - 08.2024Read More
Front Desk
Comfort Inn by Choice Hotels
08.2023 - 11.2023Read More
Line Server
Qdoba
02.2023 - 08.2023Read More
James Bowie High School
High school diploma
Read More
Additional Information
Authorized to work in the US for any employer