Jacob Topete
Gardena ,CA
Summary
Highly motivated professional with a track record of success in coordinating teams and ensuring customer satisfaction, developed through valuable experience at Mangione Inc. Recognized for exceptional skills in improving service delivery and operational efficiency, with a focus on food and beverage preparation and interactive communication. Proven ability to drive employee engagement and enhance client feedback by implementing innovative management strategies and problem-solving techniques.
Overview
1
1
year of professional experience
Work History
Crew Member
Mangione Inc
12.2023 - Current
- Managed drive-thru with speed and accuracy.
- Handled multiple tasks simultaneously, maintaining high standards of quality.
- Collaborated effectively with team members.
- Coordinated with team for timely order completion.
- Provided friendly interactions leading to improved client feedback.
- Handled upkeep and sanitation of entire establishment.
- Prepared diverse meals accurately.
- Executed several duties within allotted timeframes.
- Boosted employee productivity through effective management.
- Upheld professional standards to create a secure environment.
- Trained team members to enhance agility and performance.
- Implemented talent development initiatives for team success.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed inventory to ensure optimal stock levels.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Mangione Inc
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Cleaning
- Self-discipline
- Interactive communication skills
- Safety awareness
- Safety
- Cleaning and organization
- Customer Engagement
- Guest service
- Foodservice
- Food and beverage preparation
- Opening and closing procedures
- Food service standards
- Concise time management
- POS system use
- Inventory
- ServSafe
- Listening Skills
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Satisfaction
- Team Coordination
- Food handling
- Team building
- Time management abilities
- Adaptability
Timeline
Crew Member
Mangione Inc
12.2023 - Current
Manager
Mangione Inc
12.2023 - Current
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