Jacob Tracy
Public Relations - Student
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Universal Banker
PyraMax Bank
Milwaukee, WI
02.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Server / Fan Experience
Levy At Fiserv Forum
Milwaukee, WI
09.2018 - Current
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Providing an optimal experience for fans and guests through service of food and beverage, while creating interpersonal connections.
- Milwaukee Bucks games & concerts/shows.
Account Representative
Core Vision
Milwaukee, WI
09.2018 - 12.2020
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Front Desk Agent
Cambria
Milwaukee, WI
07.2019 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Warehouse Team Member
Amazon
Kenosha, WI
05.2018 - 09.2018
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Boston Store
Racine, WI
08.2016 - 09.2017
- Retail and monthly sales goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Advertising & Public Relations
University of Wisconsin - Milwaukee
Milwaukee, WI 09.2017 - Current
Skills
Relationship building
Timeline
Universal Banker
PyraMax Bank
02.2021 - Current
Front Desk Agent
Cambria
07.2019 - 08.2020
Server / Fan Experience
Levy At Fiserv Forum
09.2018 - Current
Account Representative
Core Vision
09.2018 - 12.2020
Warehouse Team Member
Amazon
05.2018 - 09.2018
Bachelor of Arts - Advertising & Public Relations
University of Wisconsin - Milwaukee
09.2017 - Current
Sales Associate
Boston Store
08.2016 - 09.2017
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