Jacob Trevino
Houston,TX
Summary
Friendly Service Associate with exceptional talent in brand awareness, verbal communication, customer relations and retail operations. Known for thriving in fast-paced and changing environments. Resilient Service Associate with strong negotiation skills. Talented at handling stressful situations with professionalism. Excellent knowledge of products and superb organizational skills. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
year of professional experience
Work History
Merchandising Service Associate
Lowes Hardware
Houston, TX
12.2023 - 03.2024
- Handled cash, credit card, and check payments for goods and services.
- Resolved customer complaints in a professional manner.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Maintained store displays to ensure that merchandise was attractively presented.
- Enforced store policies regarding returns, exchanges, refunds.
- Stayed current on promotional activities and sales events.
Driver, Warehouse Orders
Ryder Warehouse
Houston, TX
09.2023 - 01.2024
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
- Ensured cargo was secured properly in accordance with company policy and DOT regulations.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
Tree Trimmer
Treeservicehouston
Houston, TX
01.2023 - 08.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Royal High School
34499 Royal Rd, Brookshire, TX 7742305-2011
Skills
- Product And Service Knowledge
- Cash Handling
- Customer Service Excellence
- Merchandising Knowledge
- Sales Techniques
- Due Diligence
- Personal Service Experience
- Product And Service Solutions
- Decision-Making Skills
- Workplace Safety
Timeline
Merchandising Service Associate
Lowes Hardware
12.2023 - 03.2024
Driver, Warehouse Orders
Ryder Warehouse
09.2023 - 01.2024
Tree Trimmer
Treeservicehouston
01.2023 - 08.2023
High School Diploma -
Royal High School